Etail Solutions experienced a major incident on March 16, 2026 affecting EVP RDP Application and File Services, lasting 16h 14m. The incident has been resolved; the full update timeline is below.
Affected components
EVP RDP ApplicationFile Services
Update timeline
- investigating Mar 16, 2026, 08:45 PM UTC
We are experiencing a domain name resolution (DNS) issue. This is affecting some users on some EVP resources. Some users may not be able to reach EVP services, receiving a DNS or unreachable error.
- resolved Mar 17, 2026, 01:00 PM UTC
This incident has been resolved.