Etail Solutions experienced a major incident on October 20, 2025 affecting Amazon, lasting 21h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Amazon
Update timeline
- monitoring Oct 20, 2025, 03:35 PM UTC
The Amazon outage in progress since early this morning appears to be having an intermittent impact on EVP calls to their SP-API which may impact timeliness of order processing and inventory updates on Amazon channels.
- resolved Oct 21, 2025, 01:34 PM UTC
Amazon appears to have resolved the latent issues from their outage yesterday. Let us know if you see any further issues by logging a ticket.