Resolved after 20 hours 31 minutes, affecting EVP RDP Application, on November 14, 2024.
Remote Desktop Gateway servers were rebooted last night and this incident is resolved. We continue to monitor for issues. Please log a ticket in the Etail Solutions Help Center if you experience any disconnects.
Affected components
Update timeline
- investigating Nov 14, 2024, 06:59 PM UTC
We are currently investigating an issue with intermittent disconnects in the Remote Desktop Applications.
- investigating Nov 14, 2024, 09:31 PM UTC
We are continuing to investigate to find a root cause, but it appears connections have stabilized. After business hours tonight we will continue troubleshooting which may cause further disconnects. We will keep the status page updated.
- resolved Nov 15, 2024, 03:31 PM UTC
Remote Desktop Gateway servers were rebooted last night and this incident is resolved. We continue to monitor for issues. Please log a ticket in the Etail Solutions Help Center if you experience any disconnects.
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