Is ESI down?
Last checked just nowNo incidents right now.
ESI is operational right now. Last checked just now; the most recent incident resolved 11d ago.
Real-time ESI status, recent outages, and incident history: pulled directly from ESI's official status page at status.esi-estech.com every 5 minutes. Pingoru tracks 22 ESI services and has captured 5 incidents in the last 90 days (99.32% uptime). Get email, Slack, Discord, or webhook alerts the moment ESI reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days-
Timeline · 2 updates
- investigating · Sep 30, 2026, 07:38 PM UTC
ESI is investigating an ongoing issue with voicemail transcription. Transcription intermittently states "transcription not available" when voicemail audio seems to be clear. ESI engineering is working to identify the causes of the ongoing issue.
- resolved · Oct 02, 2026, 06:19 PM UTC
We've now resolved the incident. Thanks for your patience.
Latest: We've now resolved the incident. Thanks for your patience.
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Timeline · 2 updates
- investigating · Aug 27, 2026, 04:12 PM UTC
ESI is investigating platform issues that are impacting the ability to retire calls from park. Please have call examples to provide to support of the failures Call queues are routing calls, incorrectly to VM, our temp solution is to deliver the call to another destination as we work to identify the root cause of the trouble with call queues. Please have a secondary destination ready so we can change the call routing.
- resolved · Aug 28, 2026, 06:57 PM UTC
We've now resolved the incident. Thanks for your patience.
Latest: We've now resolved the incident. Thanks for your patience.
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Timeline · 2 updates
- investigating · Aug 18, 2026, 04:53 PM UTC
ESI is investigating reports of dropped calls and calls not ringing phones and going to voicemail. If you are seeing this behavior please reach out to ESI support to provide examples so we are able to isolate and resolve the symptoms.
- resolved · Aug 21, 2026, 11:28 AM UTC
We've now resolved the incident. Thanks for your patience.
Latest: We've now resolved the incident. Thanks for your patience.
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Timeline · 2 updates
- investigating · Aug 14, 2026, 01:11 PM UTC
We are receiving a large number of reports of calls being delivered with dead air. ESI is investigating the root cause of these issues.
- resolved · Aug 14, 2026, 02:15 PM UTC
We've now resolved the incident. Thanks for your patience.
Latest: We've now resolved the incident. Thanks for your patience.
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Timeline · 2 updates
- investigating · Aug 04, 2026, 02:22 PM UTC
ESI is currently investigating login errors when accessing eGo2. This is preventing use of the app. We are also working to have eGo2 available in the Google Play store. It is currently unavailable for download. Apple's appstore is unaffected.
- resolved · Aug 04, 2026, 04:32 PM UTC
We've now resolved the incident. Thanks for your patience.
Latest: We've now resolved the incident. Thanks for your patience.
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Incident record
Since April 2026 · Sorryapp Public · 22 components checked every 5 minutesThe longest incident in the last year, Service Alert: MS Teams Integration (eTeams Plugin) on February 27, 2026, ran for 173 days. 34 maintenance windows announced in the same period.
Latest incidents
- Voicemail Transcription
ESI is investigating an ongoing issue with voicemail transcription. Transcription intermittently states "transcription not available" when voicemail audio…
- Park Issues, Call Queues dropping calls
ESI is investigating platform issues that are impacting the ability to retire calls from park. Please have call examples to provide to support of the failures…
- Reports of dropped calls
ESI is investigating reports of dropped calls and calls not ringing phones and going to voicemail. If you are seeing this behavior please reach out to ESI…
- Voicemail Transcription ResolvedStarted Sep 30, 2026, 07:38 PM UTC · Resolved Oct 02, 2026, 06:19 PM UTC · 1d 22h
- Started Aug 27, 2026, 04:12 PM UTC · Resolved Aug 28, 2026, 06:57 PM UTC · 1d 2h
- Reports of dropped calls ResolvedStarted Aug 18, 2026, 04:53 PM UTC · Resolved Aug 21, 2026, 11:28 AM UTC · 2d 18h
- Dead air on calls ResolvedStarted Aug 14, 2026, 01:11 PM UTC · Resolved Aug 14, 2026, 02:15 PM UTC · 1h 4m
- ePhoneGo2 login issues ResolvedStarted Aug 04, 2026, 02:22 PM UTC · Resolved Aug 04, 2026, 04:32 PM UTC · 2h 9m