ESI incident

Voicemail Transcription

Major Resolved View vendor source →

ESI experienced a major incident on September 30, 2026, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 07:38 PM UTC
Resolved
Oct 02, 2026, 06:19 PM UTC
Duration
1d 22h
Detected by Pingoru
Sep 30, 2026, 07:38 PM UTC

Update timeline

  1. investigating Sep 30, 2026, 07:38 PM UTC

    ESI is investigating an ongoing issue with voicemail transcription. Transcription intermittently states "transcription not available" when voicemail audio seems to be clear. ESI engineering is working to identify the causes of the ongoing issue.

  2. resolved Oct 02, 2026, 06:19 PM UTC

    We've now resolved the incident. Thanks for your patience.