ESI incident

Service Alert: MS Teams Integration (eTeams Plugin)

Major Resolved View vendor source →

ESI experienced a major incident on February 27, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2026, 02:45 PM UTC
Resolved
Feb 27, 2026, 02:45 PM UTC
Duration
—
Detected by Pingoru
Feb 27, 2026, 02:45 PM UTC

Update timeline

  1. investigating Mar 11, 2026, 07:09 PM UTC

    Service Impact: Core Voice & SMS: Fully Operational. All inbound and outbound calling remains unaffected. Portal Access: The eTeams plugin remains impaired. Workaround: As a reminder, all administrative and user portal functions are fully accessible via any standard web browser. Please use this method for all portal-related tasks while we continue to work toward a resolution for the Teams integration. Next Steps: Our team is working toward isolating the specific conflict. We will provide further information as the investigation progresses.