ESI experienced a major incident on August 27, 2026, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 27, 2026, 04:12 PM UTC
ESI is investigating platform issues that are impacting the ability to retire calls from park. Please have call examples to provide to support of the failures Call queues are routing calls, incorrectly to VM, our temp solution is to deliver the call to another destination as we work to identify the root cause of the trouble with call queues. Please have a secondary destination ready so we can change the call routing.
- resolved Aug 28, 2026, 06:57 PM UTC
We've now resolved the incident. Thanks for your patience.