ESI incident

Reports of dropped calls

Major Resolved View vendor source →

ESI experienced a major incident on August 18, 2026, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 04:53 PM UTC
Resolved
Aug 21, 2026, 11:28 AM UTC
Duration
2d 18h
Detected by Pingoru
Aug 18, 2026, 04:53 PM UTC

Update timeline

  1. investigating Aug 18, 2026, 04:53 PM UTC

    ESI is investigating reports of dropped calls and calls not ringing phones and going to voicemail. If you are seeing this behavior please reach out to ESI support to provide examples so we are able to isolate and resolve the symptoms.

  2. resolved Aug 21, 2026, 11:28 AM UTC

    We've now resolved the incident. Thanks for your patience.