ESI Outage History

ESI engineers are currently responding to an unplanned network issue and have implemented failover procedures to maintain service availability. At this time, services are operating on backup systems and networks, and customers should not experience any interruption to service. Our team continues to actively monitor the situation and work toward full restoration of normal operations. If you are experiencing any service-related issues, please contact the ESI Support Team for assistance. We will provide additional updates as they become available.

Users receive an error when trying to add Enterprise Meetings under the Video Conference field in Google Calendar. Follow the suggested workaround until this is resolved 1. Access your Enterprise Meetings web-based dashboard 2. Copy the Personal Meeting Room link found in the upper left corner of the screen. 3. When creating a Google Calendar appointment paste this link in the Location field. Attendees will see this link in the invite.

Service Impact: Core Voice & SMS: Fully Operational. All inbound and outbound calling remains unaffected. Portal Access: The eTeams plugin remains impaired. Workaround: As a reminder, all administrative and user portal functions are fully accessible via any standard web browser. Please use this method for all portal-related tasks while we continue to work toward a resolution for the Teams integration. Next Steps: Our team is working toward isolating the specific conflict. We will provide further information as the investigation progresses.