ESI Outage History
ESI is up right nowPingoru has recorded 16 incidents for ESI: 15 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 103 of 744 (14%) |
| June 2026 | 2 | 87 of 720 (12%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 4 | 97 of 744 (13%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 0 | 42 of 744 (6%) |
| November 2026 | 0 | 0 of 1 (0%) |
Incidents, newest first
Major September 30, 2026 Voicemail Transcription 1d 22h
Started Sep 30, 2026, 07:38 PM UTC· resolved Oct 02, 2026, 06:19 PM UTC
- investigating Sep 30, 2026, 07:38 PM UTC
ESI is investigating an ongoing issue with voicemail transcription. Transcription intermittently states "transcription not available" when voicemail audio seems to be clear. ESI engineering is working to identify the causes of the ongoing issue.
- resolved Oct 02, 2026, 06:19 PM UTC
We've now resolved the incident. Thanks for your patience.
Major August 27, 2026 Park Issues, Call Queues dropping calls 1d 2h
Started Aug 27, 2026, 04:12 PM UTC· resolved Aug 28, 2026, 06:57 PM UTC
- investigating Aug 27, 2026, 04:12 PM UTC
ESI is investigating platform issues that are impacting the ability to retire calls from park. Please have call examples to provide to support of the failures Call queues are routing calls, incorrectly to VM, our temp solution is to deliver the call to another destination as we work to identify the root cause of the trouble with call queues. Please have a secondary destination ready so we can change the call routing.
- resolved Aug 28, 2026, 06:57 PM UTC
We've now resolved the incident. Thanks for your patience.
Major August 18, 2026 Reports of dropped calls 2d 18h
Started Aug 18, 2026, 04:53 PM UTC· resolved Aug 21, 2026, 11:28 AM UTC
- investigating Aug 18, 2026, 04:53 PM UTC
ESI is investigating reports of dropped calls and calls not ringing phones and going to voicemail. If you are seeing this behavior please reach out to ESI support to provide examples so we are able to isolate and resolve the symptoms.
- resolved Aug 21, 2026, 11:28 AM UTC
We've now resolved the incident. Thanks for your patience.
Major August 14, 2026 Dead air on calls 1h 4m
Started Aug 14, 2026, 01:11 PM UTC· resolved Aug 14, 2026, 02:15 PM UTC
- investigating Aug 14, 2026, 01:11 PM UTC
We are receiving a large number of reports of calls being delivered with dead air. ESI is investigating the root cause of these issues.
- resolved Aug 14, 2026, 02:15 PM UTC
We've now resolved the incident. Thanks for your patience.
Major August 4, 2026 ePhoneGo2 login issues 2h 9m
Started Aug 04, 2026, 02:22 PM UTC· resolved Aug 04, 2026, 04:32 PM UTC
- investigating Aug 04, 2026, 02:22 PM UTC
ESI is currently investigating login errors when accessing eGo2. This is preventing use of the app. We are also working to have eGo2 available in the Google Play store. It is currently unavailable for download. Apple's appstore is unaffected.
- resolved Aug 04, 2026, 04:32 PM UTC
We've now resolved the incident. Thanks for your patience.
Major July 21, 2026 SIP trunk passwords 57m
Started Jul 21, 2026, 04:18 PM UTC· resolved Jul 21, 2026, 05:16 PM UTC
- investigating Jul 21, 2026, 04:18 PM UTC
ESI is investigating a platform issue that is causing registration errors for SIP trunk customers. Our platform operations team is working to identify the root cause.
- resolved Jul 21, 2026, 05:16 PM UTC
We've now resolved the incident. Thanks for your patience. If your trunk is still failing to register please contact ESI support for a password update to the trunk config.
Major June 23, 2026 Inbound and Outbound Call Failures 4h 54m
Started Jun 23, 2026, 01:30 PM UTC· resolved Jun 23, 2026, 06:24 PM UTC
- investigating Jun 23, 2026, 01:30 PM UTC
ESI is investigating a network issue that is causing outbound calls to fail. We will update this message as more details become available.
- resolved Jun 23, 2026, 06:24 PM UTC
We've now resolved the incident. Thanks for your patience.
Major June 10, 2026 ESI eCloud Network Event Notification 1d 17h
Started Jun 10, 2026, 08:44 PM UTC· resolved Jun 12, 2026, 02:33 PM UTC
- investigating Jun 10, 2026, 08:44 PM UTC
ESI engineers are currently responding to an unplanned network issue and have implemented failover procedures to maintain service availability. At this time, services are operating on backup systems and networks, and customers should not experience any interruption to service. Our team continues to actively monitor the situation and work toward full restoration of normal operations. If you are experiencing any service-related issues, please contact the ESI Support Team for assistance. We will provide additional updates as they become available.
- resolved Jun 12, 2026, 02:33 PM UTC
ESI engineers have resolved the network issue previously reported, and all services have been fully restored to normal operating conditions. We are continuing to monitor the environment to ensure ongoing stability.
Major May 27, 2026 ESI Enterprise Meetings Add-On in Google Calendar not connecting. Read for suggested workaround. 5d 23h
Started May 27, 2026, 04:38 PM UTC· resolved Jun 02, 2026, 04:20 PM UTC
- investigating May 27, 2026, 04:51 PM UTC
Users receive an error when trying to add Enterprise Meetings under the Video Conference field in Google Calendar. Follow the suggested workaround until this is resolved 1. Access your Enterprise Meetings web-based dashboard 2. Copy the Personal Meeting Room link found in the upper left corner of the screen. 3. When creating a Google Calendar appointment paste this link in the Location field. Attendees will see this link in the invite.
- resolved Jun 02, 2026, 04:20 PM UTC
We've now resolved the incident. Thanks for your patience.
Major March 18, 2026 Unable to Log Into eConsole 31m
Started Mar 18, 2026, 12:07 PM UTC· resolved Mar 18, 2026, 12:39 PM UTC
- resolved Mar 18, 2026, 12:39 PM UTC
We've now resolved the incident. Thanks for your patience.
Major March 3, 2026 Queue & Presence Status Synchronization 1d
Started Mar 03, 2026, 04:16 PM UTC· resolved Mar 04, 2026, 04:56 PM UTC
- resolved Mar 04, 2026, 04:56 PM UTC
We've now resolved the incident. Thanks for your patience.
Major February 27, 2026 Service Alert: MS Teams Integration (eTeams Plugin) 173d 5h
Started Feb 27, 2026, 02:45 PM UTC· resolved Aug 19, 2026, 08:25 PM UTC
- investigating Mar 11, 2026, 07:09 PM UTC
Service Impact: Core Voice & SMS: Fully Operational. All inbound and outbound calling remains unaffected. Portal Access: The eTeams plugin remains impaired. Workaround: As a reminder, all administrative and user portal functions are fully accessible via any standard web browser. Please use this method for all portal-related tasks while we continue to work toward a resolution for the Teams integration. Next Steps: Our team is working toward isolating the specific conflict. We will provide further information as the investigation progresses.
- resolved Aug 19, 2026, 08:25 PM UTC
eConsole portal access via the eTeams plugin has been fully restored and is now available.
Major January 21, 2026 Emergency Maintenance 1h 52m
Started Jan 21, 2026, 04:23 PM UTC· resolved Jan 21, 2026, 06:16 PM UTC
- resolved Jan 21, 2026, 06:16 PM UTC
We've now resolved the incident. Thanks for your patience.
Major January 14, 2026 Verizon Network Outage Affecting Some Calls 17h 18m
Started Jan 14, 2026, 09:33 PM UTC· resolved Jan 15, 2026, 02:52 PM UTC
- resolved Jan 15, 2026, 02:52 PM UTC
Verizon has confirmed that their nationwide network issues have been fully resolved and all Verizon services are now operating normally. Any call disruptions between Verizon and ESI services should now be cleared. ESI’s platform remained fully operational throughout the event.
Major November 18, 2025 eConsole Fails to Load 1h 27m
Started Nov 18, 2025, 12:52 PM UTC· resolved Nov 18, 2025, 02:20 PM UTC
- resolved Nov 18, 2025, 02:20 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 20, 2025 Fax Delivery 17h 37m
Started Oct 20, 2025, 06:25 PM UTC· resolved Oct 21, 2025, 12:02 PM UTC
- resolved Oct 21, 2025, 12:02 PM UTC
We've now resolved the incident. Thanks for your patience.