Resolved after 4 hours 20 minutes, affecting Kinetic - Australia and Kinetic and 1 more, on July 9, 2026.
The incident affecting availability of Kinetic for some customers in Australia has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.
Affected components
Update timeline
- identified Jul 09, 2026, 11:52 PM UTC
We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
- identified Jul 10, 2026, 01:40 AM UTC
We have identified the root cause of the incident affecting availability of Kinetic for some customers in Australia. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 60 minutes, or sooner if service is restored.
- identified Jul 10, 2026, 02:40 AM UTC
We have identified the root cause of the incident affecting availability of Kinetic for some customers in Australia. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 60 minutes, or sooner if service is restored.
- identified Jul 10, 2026, 03:40 AM UTC
A mitigation has been applied for the incident affecting availability of Kinetic for some customers in Australia. We are seeing signs of service recovery and are monitoring closely to confirm sustained stability. The incident is not yet considered resolved. We will provide another update within 60 minutes, or a resolution notice once service stability has been confirmed.
- resolved Jul 10, 2026, 04:00 AM UTC
The incident affecting availability of Kinetic for some customers in Australia has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.
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