Epicor experienced a major incident on October 16, 2026 affecting Epicor CPQ and Epicor CPQ - Americas, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 05:00 PM UTC
We are currently investigating delays in completing output builds. During this time, outputs may take significantly longer time to process. Updates will be provided when the issue improves. Thank you for your patience.
- resolved Oct 16, 2026, 09:36 PM UTC
The degraded performance affecting Epicor CPQ Output Build Delays for some customers in the US region has been resolved. Service performance has returned to expected levels, and our teams have confirmed stability through monitoring. We apologize for the disruption and appreciate your patience while we worked to restore normal performance. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.