Epicor experienced a major incident on October 19, 2026 affecting Kinetic and Kinetic and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 08:35 PM UTC
We are currently investigating an incident that may be causing degraded performance in Kinetic for some customers in the US. Customers may experience slow response times or intermittent delays while using the service. Our technical teams are actively investigating and working to restore normal performance. We apologize for any disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.
- resolved Oct 19, 2026, 09:15 PM UTC
The degraded performance affecting Kinetic for some customers in the US has been resolved. Service performance has returned to expected levels, and our teams have confirmed stability through monitoring. We apologize for the disruption and appreciate your patience while we worked to restore normal performance. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.