Epicor experienced a major incident on October 15, 2026 affecting Eagle and Eagle and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
EagleEagleEagle - WestEagle - West
Update timeline
- identified Oct 15, 2026, 05:41 PM UTC
We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
- resolved Oct 15, 2026, 05:53 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. If you are having issues reconnecting please reboot your VPN or submit an EpicCare ticket if you have any concerns or questions.