Epicor experienced a major incident on October 16, 2026 affecting Kinetic - Singapore and Kinetic - Singapore and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 06:31 AM UTC
We are currently investigating an incident that may be causing degraded performance in Kinetic for some customers in Singapore. Customers may experience slow response times or intermittent delays while using the service. Our technical teams are actively investigating and working to restore normal performance. We apologize for any disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.
- investigating Oct 16, 2026, 07:08 AM UTC
We are continuing to investigate degraded performance affecting Kinetic for some customers in Singapore. The root cause has not yet been confirmed. Customers may continue to experience slow response times, delays, or intermittent timeouts while our teams work to identify the cause and restore normal performance. We apologize for the continued impact and will provide the next update within 30 minutes, or sooner if there is a significant change.
- investigating Oct 16, 2026, 07:37 AM UTC
We continue to investigate reports of degraded performance affecting some Kinetic customers in Singapore. While the underlying cause remains under investigation, customers may experience intermittent slow response times, processing delays, or timeouts. Our teams are actively analyzing the issue and working to mitigate customer impact. We appreciate your patience and will provide another update within 30 minutes, or sooner if there is a significant development.
- investigating Oct 16, 2026, 08:21 AM UTC
A mitigation has been applied for degraded performance affecting Kinetic for some customers in Singapore. Service performance is improving, and our teams are monitoring closely to confirm that response times have returned to expected levels. The incident is not yet considered resolved. We will provide another update within 30 minutes, or a resolution notice once sustained stability has been confirmed.
- resolved Oct 16, 2026, 08:24 AM UTC
The degraded performance affecting Kinetic for some customers in Singapore has been resolved. Service performance has returned to expected levels, and our teams have confirmed stability through monitoring. We apologize for the disruption and appreciate your patience while we worked to restore normal performance. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.