Kinetic United Arab Emirates - Printing outage for a subset of customers

Update timeline

1. identified Sep 15, 2026, 05:33 AM UTC

   We are currently investigating a printing outage that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.

2. identified Sep 15, 2026, 05:58 AM UTC

   We have identified the root cause of the incident affecting printing functionality in Kinetic for some customers in United Arab Emirates. Our technical teams are implementing corrective actions to restore printing services. Affected customers may continue to experience failed, delayed, or pending print jobs while remediation is in progress. We will provide the next update within 30 minutes, or sooner if printing functionality is restored.

3. resolved Sep 15, 2026, 06:01 AM UTC

   The incident affecting printing functionality in Kinetic for some customers in UAE has been resolved. Printing services have been restored, and our teams have confirmed that print jobs are processing successfully. We apologize for the disruption and appreciate your patience while we worked to restore this functionality. If you continue to experience any printing issues, please raise a ticket through the EpicCare Service Portal.