ElevenLabs Outage History

Status: Investigating We are aware of reports of intermittent issues affecting some UI dubbing requests and are actively investigating. The platform remains available, and no broader impact to the UI has been identified at this time. Affected components ElevenCreative (Degraded performance)

Status: Investigating We are currently investigating an issue where free tier users are unable to log in to the website. Affected components ElevenCreative (Degraded performance)

Status: Investigating We are currently investigating an issue causing transient errors for a small subset of customers using Speech-to-Text (STT) and Speech-to-Speech (STS). We will provide updates as our investigation progresses. Affected components Other (Degraded performance) Speech to Text (Degraded performance)

Status: Investigating We are currently experiencing an issue with our payment provider that causes a delay when moving from a free plan to a paid plan. In some cases, the upgrade will not be registered in the account until up to 2 hours after payment. We are actively investigating and will post updates as they become available. Affected components Other (Degraded performance)

Status: Investigating We are currently investigating an issue with the Agents platform, TTS and Scribe in the EU residency server. Affected components Conversations (Partial outage)

Status: Investigating We are seeing elevated error rates for STT API calls in EU residency workspaces. We have implemented a fix and are currently monitoring. Affected components Speech to Text (Degraded performance)

Status: Investigating We are still seeing an increased error rate for STT API calls in EU residency workspaces. We are working to resolve this issue as soon as possible and will post updates as they become available. Affected components Speech to Text (Degraded performance)

Status: Investigating In the European Residency region only, we are observing increased error rates and latency for ASR requests. Affected components Speech to Text (Degraded performance)

Status: Investigating We are currently investigating an issue preventing voices from appearing in EU and India data residency workspaces. Default voices, voices in the 'My Voices' section, and Voice Collections are unaffected. Affected components ElevenCreative (Degraded performance)

Status: Investigating We are currently investigating evidence of issues related to payment-processing. We will publish further details when the problem's scope and impact are clear. Affected components Other (Degraded performance)

Status: Investigating Starting around 13:00:00 UTC on 2026-04-14, some call transfers with the Twilio Native integration started to get categorized as failures in call transcripts, despite these transfers succeeding. Both custom webhook transfer tools and the native transfer_to_number tool are affected. Calls using SIP numbers are not currently affected. All information indicates that actual transfer failure rate is at baseline. Our engineering team is currently working to correct the mislabeling. Affected components UI (Degraded performance)

Status: Investigating Starting at 19:50 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality. Affected components Telephony (Partial outage)

Status: Investigating We are investigating an issue affecting the access to the website and API usage of a small percentage of ElevenLabs users. This only impacts workspaces created today, and existing users aren't impacted. Affected components ElevenCreative (Degraded performance)

Status: Investigating We’re investigating an issue where voices created recently may not show up in “My voices” or search results. This only affects workspaces with 50,000 or more voices. • Voices are not lost and can still be accessed if you have the voice id or a direct link. • The issue is limited to visibility/search indexing for newly created voices. We’re working on a fix and will share another update as soon as search results are fully up to date.

Status: Investigating We are currently investigating an issue with SIP calls that is impacting the transfer-to-human flow. We are working on a fix. Affected components Telephony (Degraded performance)

Status: Investigating On March 29th around 15:33 UTC, some inbound SIP calls began failing intermittently. We are investigating root cause in parallel with mitigation. The issue is only with the calls on the EU Residency. Affected components Telephony (Partial outage)

Status: Investigating We are reopening the investigation regarding the SIP calls. Affected components Telephony (Partial outage)

Status: Investigating We are continuing the investigation, and our team is actively looking into this. Affected components Telephony (Partial outage)

Status: Investigating Between 19:01 to 19:07 UTC, we observed increased error rates across the platform. We are currently investigating the root cause. Affected components Text to Speech (Partial outage)

Status: Investigating Dubbing and ASR services are currently down. Our team is investigating the issue. Affected components Other API endpoints (Full outage) Speech to Text (Full outage)

Status: Investigating Currently, https://eu.residency.elevenlabs.io/ and https://in.residency.elevenlabs.io/ are not accessible. We are investigating and working to resolve this. Affected components ElevenCreative (Partial outage) UI (Partial outage)