ElevenLabs Outage History

Status: Identified We have isolated the cause of the increased latency and errors, and are working to resolve it. Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear. Affected components Conversations (Partial outage) Speech to Text (Partial outage) Other (Degraded performance) ElevenCreative (Degraded performance)

Status: Identified We are still seeing some calls that are failing, our team is currently applying a new fix. Affected components Telephony (Partial outage)

Status: Identified Conversations are now displaying correctly again. Text search within conversations isn't working yet, we're actively fixing it and will post another update once it's resolved. Affected components UI (Degraded performance)

Status: Identified Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the Text search "Text search": https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search endpoint may continue to see failures as we continue to work to mitigate the issue. Affected components UI (Degraded performance)

Status: Identified We are currently working to release a targeted fix to restore functionality to the Claude MCP tool Affected components ElevenCreative (Degraded performance)

Status: Identified We've identified the root cause and are rolling out a fix. Error rates should be improving, and we're continuing to monitor. Affected components Other (Degraded performance) Speech to Text (Degraded performance)

Status: Identified Our ticketing provider has identified the cause of the issue and is working to restore service. At this stage, the resolution is dependent on their work, and we do not yet have a timeline from them. In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can. Affected components ElevenCreative (Operational)

Status: Identified Our ticketing system is back online. Although, it is not yet at full capacity. We're still waiting for our ticketing provider to get us fully back up. We can now receive tickets again and have started getting back to customers. Affected components ElevenCreative (Operational)

Status: Identified Outbound Batch calls in the European residency experienced dispatch delays of up to 30 minutes between 08:00 and 11:00 UTC. Affected components Telephony (Degraded performance)

Status: Identified We have located the cause of the elevated errors, and we are working on a fix. Affected components Other (Degraded performance) ElevenCreative (Degraded performance)

Status: Identified The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution. Affected components Other (Degraded performance) ElevenCreative (Degraded performance)

Status: Identified We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. We will pass further updates as we track the deployment of this fix. Affected components Other (Degraded performance) ElevenCreative (Degraded performance)

Status: Identified Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing. Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products. We'll continue to pass further updates as we track the deployment of this fix. Affected components Other (Degraded performance) ElevenCreative (Degraded performance)

Status: Identified From ~07:00 UTC, a small percentage of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed. Affected components Telephony (Partial outage)

Status: Identified Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline. Affected components Text to Speech (Degraded performance) Speech to Text (Degraded performance)