ElevenLabs incident

Degraded RAG performance

Resolved after 2 hours 35 minutes, affecting RAG, on February 10, 2026.

monitoring Feb 11, 2026, 01:53 AM UTC

We have pushed a fix, which has resulted in latency returning to baseline.

Started
Feb 10, 2026, 11:36 PM UTC
Resolved
Feb 11, 2026, 02:12 AM UTC
Duration
2h 35m
Detected by Pingoru
Feb 10, 2026, 11:36 PM UTC

Affected components

RAG

Update timeline

  1. identified Feb 10, 2026, 11:36 PM UTC

    Degraded RAG performance, which may cause increased latency.

  2. monitoring Feb 11, 2026, 01:53 AM UTC

    We have pushed a fix, which has resulted in latency returning to baseline.

  3. resolved Feb 11, 2026, 02:12 AM UTC

    The RAG performance issue is now resolved.

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