ElevenLabs incident

Small number of calls being stuck in "in progress" state

Minor Resolved View vendor source →

ElevenLabs experienced a minor incident on March 4, 2026 affecting Conversations, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2026, 11:57 AM UTC
Resolved
Mar 04, 2026, 11:57 AM UTC
Duration
—
Detected by Pingoru
Mar 04, 2026, 11:57 AM UTC

Affected components

Conversations

Update timeline

  1. identified Mar 04, 2026, 07:31 AM UTC

    Status: Identified Since March 3 at 7:00 AM UTC, an issue has been affecting some calls using the Conversational v3 Model, which is in Alpha stage. We have identified the root cause, and a fix is being deployed. Conversation recordings, transcripts, and analytics are unavailable for affected calls. Affected calls are currently displayed as "in progress" and will be transitioned to "failed" automatically in the next 48h. We will provide a further update once the fix has been fully rolled out. Affected components Conversations (Degraded performance)

  2. resolved Mar 04, 2026, 11:57 AM UTC

    Status: Resolved The issue has been resolved. Affected components Conversations (Operational)