ElevenLabs incident

Conversation latency

Resolved after 1 hour 11 minutes, affecting Conversations, on February 27, 2026.

resolved Feb 27, 2026, 03:02 PM UTC

Gemini model performance has fully recovered; Our cloud provider has informed us that the upstream issue is fully resolved, and we have carefully tracked our metrics to confirm this.

Started
Feb 27, 2026, 01:50 PM UTC
Resolved
Feb 27, 2026, 03:02 PM UTC
Duration
1h 11m
Detected by Pingoru
Feb 27, 2026, 01:50 PM UTC

Affected components

Conversations

Update timeline

  1. investigating Feb 27, 2026, 01:50 PM UTC

    We are currently investigating increased conversation latency affecting the Gemini models. Conversations are not failing due to fallbacks; however, we are observing elevated response times. We are actively working with the cloud provider to diagnose and resolve the issue.

  2. identified Feb 27, 2026, 02:20 PM UTC

    The issue has been identified as originating from the cloud provider. We are actively working with them to resolve it.

  3. monitoring Feb 27, 2026, 02:25 PM UTC

    Error rates have decreased, and we are currently awaiting confirmation from the cloud provider.

  4. resolved Feb 27, 2026, 03:02 PM UTC

    Gemini model performance has fully recovered; Our cloud provider has informed us that the upstream issue is fully resolved, and we have carefully tracked our metrics to confirm this.

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