ElevenLabs experienced a minor incident on February 27, 2026 affecting Conversations, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2026, 01:50 PM UTC
Status: Investigating We are currently investigating increased conversation latency affecting the Gemini models. Conversations are not failing due to fallbacks; however, we are observing elevated response times. We are actively working with the cloud provider to diagnose and resolve the issue. Affected components Conversations (Degraded performance)
- identified Feb 27, 2026, 02:20 PM UTC
Status: Identified The issue has been identified as originating from the cloud provider. We are actively working with them to resolve it. Affected components Conversations (Degraded performance)
- monitoring Feb 27, 2026, 02:25 PM UTC
Status: Monitoring Error rates have decreased, and we are currently awaiting confirmation from the cloud provider. Affected components Conversations (Degraded performance)
- resolved Feb 27, 2026, 03:02 PM UTC
Status: Resolved Gemini model performance has fully recovered; Our cloud provider has informed us that the upstream issue is fully resolved, and we have carefully tracked our metrics to confirm this. Affected components Conversations (Operational)