ElevenLabs experienced a minor incident on April 13, 2026 affecting Telephony, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Telephony
Update timeline
- investigating Apr 13, 2026, 07:50 PM UTC
Status: Investigating Starting at 19:50 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality. Affected components Telephony (Partial outage)
- resolved Apr 13, 2026, 09:25 PM UTC
Status: Resolved We have taken measures to restore full SIP functionality and tracked error rates as they have returned to baseline. Affected components Telephony (Operational)