Resolved after 1 hour 35 minutes, affecting Telephony, on April 13, 2026.
We have taken measures to restore full SIP functionality and tracked error rates as they have returned to baseline.
Affected components
Telephony
Update timeline
- investigating Apr 13, 2026, 07:50 PM UTC
Starting at 19:50 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.
- resolved Apr 13, 2026, 09:25 PM UTC
We have taken measures to restore full SIP functionality and tracked error rates as they have returned to baseline.
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