ElevenLabs incident

SIP Call Failures

Minor Resolved View vendor source →
Started
Apr 13, 2026, 09:25 PM UTC
Resolved
Apr 13, 2026, 09:25 PM UTC
Duration
Detected by Pingoru
Apr 13, 2026, 09:25 PM UTC

Affected components

Telephony

Update timeline

  1. investigating Apr 13, 2026, 07:50 PM UTC

    Status: Investigating Starting at 19:50 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality. Affected components Telephony (Partial outage)

  2. resolved Apr 13, 2026, 09:25 PM UTC

    Status: Resolved We have taken measures to restore full SIP functionality and tracked error rates as they have returned to baseline. Affected components Telephony (Operational)

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