Delays in message delivery and notifications
Timeline · 3 updates
- investigating Apr 03, 2026, 06:28 PM UTC
We are currently investigating possible delays in message notifications to drivers, and delays in integrating messages from drivers to messaging services. We will provide an update in 20 minutes.
- monitoring Apr 03, 2026, 06:46 PM UTC
Message notifications are no longer delayed as of 18:32 UTC. Notifications were delayed between the period of 18:09 UTC and 18:31 UTC. Upon further investigation, messages integrated to messaging services were not delayed. Only message notifications to drivers - including new messages and updating message counts on app icons were delayed during the incident period.
- resolved Apr 03, 2026, 07:06 PM UTC
We have identified the cause of the notification delay, and are continuing to see notifications processed normally. Notifications were delayed between the period of 4/3/2026 18:09 UTC and 4/3/2026 18:31 UTC for a total period of 22 minutes.