Eleos Technologies is currently experiencing a major incident affecting API and App Manager and 1 more component, which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 07, 2026, 02:53 PM UTC
The error rate for certain Platform actions is elevated. We’re investigating the cause and impact and will provide details as soon as possible.
- investigating Jun 07, 2026, 03:26 PM UTC
We are continuing to investigate the issue. We are experiencing issues generating routes in the mobile app and will update as we learn more.
- identified Jun 07, 2026, 03:57 PM UTC
We have identified the issue and are working with Senior Engineering to apply a mitigation. We expect to resolve the issue in an about an hour and will continue to provide updates.
- identified Jun 07, 2026, 04:28 PM UTC
We are continuing to work on a mitigation for routing issues.
- monitoring Jun 07, 2026, 04:39 PM UTC
We applied a fix for the routing issue an have confirmed that routes are now generating. The mitigation has an impact to the display of the driver's current location in historical trip snapshots. We will follow up with additional details about this impact shortly.
- monitoring Jun 07, 2026, 04:47 PM UTC
We are now working on a fix to restore visibility of the driver's current location in historical trip snapshots. There was no data loss during the incident and new routes will continue to display the current location information. We will also continue to monitor the original mitigation.