Eleos Technologies experienced a major incident on December 12, 2025 affecting API and App Manager and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 12, 2025, 09:45 PM UTC
From 12/12/2025 21:21 UTC to 12/12/2025 21:32 UTC our monitoring indicated DNS resolution issues when trying to contact Eleos's servers. We've traced this to an issue with our upstream DNS provider. Mobile app users and back office users may have seen intermittent delays loading information and performing actions in the app or in the Hub during this time window. Some users may not have been impacted at all depending on the configuration of their local DNS cache. Our monitoring indicates this is resolved and we are continuing to monitor. We are waiting on final confirmation from our upstream vendor that the issue is resolved.
- resolved Dec 12, 2025, 10:16 PM UTC
Our monitoring has continued to indicate the issue has been resolved. Our upstream vendor has also since confirmed the issue has been resolved. Please reach out to our support team at [email protected] if you have any questions or issues.