Eleos Technologies experienced a minor incident on May 8, 2026 affecting API and Mobile Apps, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 08, 2026, 09:04 PM UTC
We are currently investigating elevated error rates for our Point of Interest (POI) API. This will manifest as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps. Server capacity has appeared to drop down again and we're working on an alternate mitigation.
- identified May 08, 2026, 09:37 PM UTC
We are working on shifting our POI layer workload to different infrastructure. Error rates are fluctuating for POI layers due to misbehaving server instances, but we're continuing to work towards a stable solution.
- monitoring May 08, 2026, 10:15 PM UTC
Error rates have stabilized to normal operating levels for POI layers, but we're going to continue to monitor out of an abundance of caution. We are working with our infrastructure provider to ensure the needed server capacity remains available to us.
- monitoring May 08, 2026, 11:43 PM UTC
We are continuing to monitor out of an abundance of caution, but will look to resolve the incident soon. We have been successfully running with expanded and sustained server capacity to mitigate any further issues. We are in active contact with our infrastructure provider to prevent a reoccurrence.
- resolved May 09, 2026, 12:02 AM UTC
Error rates have remained at normal operating status for POI layers and we've maintained our extra server capacity throughout this time with no fluctuations. Drivers can expect to see POI layers loading in the mobile apps, and our API for managing POIs and POI layers are functioning as normal.