Eleos Technologies incident

Issue With Build A New Route Using Pluggable Router in App Manager

Minor Resolved View vendor source →

Eleos Technologies experienced a minor incident on January 23, 2026 affecting App Manager, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 03:30 PM UTC
Resolved
Jan 23, 2026, 04:12 PM UTC
Duration
41m
Detected by Pingoru
Jan 23, 2026, 03:30 PM UTC

Affected components

App Manager

Update timeline

  1. investigating Jan 23, 2026, 03:30 PM UTC

    We are currently investigating an issue with the Build a New Route feature inside of App Manager that prevents building routes using a pluggable router engine. We do not suspect at this time that this is affecting routes for drivers in the mobile app.

  2. investigating Jan 23, 2026, 03:47 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 23, 2026, 03:55 PM UTC

    We have confirmed that Pluggable Routing on the mobile app remains unaffected by that this issue, and that Build A New Route for pluggable routing still remains the only affected issue.

  4. resolved Jan 23, 2026, 04:12 PM UTC

    We have confirmed this issue has been fixed, you can now generate routes in Build a New Route using pluggable router engines. Please reach out to our support team if you have any questions or concerns: [email protected]