Eleos Technologies experienced a minor incident on December 17, 2025 affecting API, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2025, 05:00 PM UTC
Beginning at 16:21 UTC creating an Action Request via the Action Request API resulted in an error and the requested Action Request was not created. We are currently investigating the errors, and will provide an update at 17:20 UTC.
- monitoring Dec 17, 2025, 05:18 PM UTC
We have identified the root cause of the issue, and have rolled back the changes that caused them. As of 17:15 UTC the error rate of the Action Request API has returned to normal. Correction to the previous update: the elevated errors of the Action Request API began at 16:21 UTC. We are continuing to monitor the error rates, and will provide an update at 17:40 UTC.
- resolved Dec 17, 2025, 05:40 PM UTC
The error rates for the Action Request API has remained normal since 17:15 UTC. This incident has been resolved. The period of interruption was between 16:21 UTC and 17:15 UTC for an outage time of 54 minutes. During this time PUT requests to create new Action Requests resulted in a HTTP 500 error response, and the requested Action Request was not created.