Is Eleos Technologies down?

From September 29th at 12:41 AM UTC to 2:52 AM UTC, a significant portion of drivers using the iOS mobile app experienced crashes while using the app. This affected all versions of the iOS mobile app. Between 2:52 AM UTC and 3:52 AM UTC, the issue was resolved for the majority of drivers, but a smaller number of drivers continued to experience crashes. By 3:52 AM UTC, the issue was fully resolved for all drivers. The cause of these crashes stemmed from an upstream service provider that provides mobile app analytics. This provider engaged with the issue by 1:52 AM UTC, leading to a resolution within an hour. The provider is investigating the root cause. We’ll update this page with additional information as further details are provided, but due to the limitations of the status page tool, no notifications will be sent.

Beginning at 19:32 UTC the error rate for requesting points of interest data within the Eleos Platform increased making points of interest searches within the App's Trip Planner to fail, and POI API requests to not succeed. No other aspects of the Eleos Platform are affected at this time. We are current investigated this elevated error rate, and will post an update to this incident in the next 20 minutes.

We are continuing to see elevated error rates across POI specific features of the Eleos Platform, and are still actively investigating the root cause of the errors. We will post another update in 20 minutes.

We are continuing to see elevated error rates across POI specific features of the Eleos Platform, and are still actively investigating the root cause of the errors. We will post another update in 20 minutes.

Error rates for POI specific features have improved, but we are still actively investigating the root cause of the errors. We will post another update in 20 minutes.

Points-of-interest feature error rates that were elevated between 22:55 UTC to 00:05 UTC, such as truck stop layers and corridor search, are back to normal. If you receive reports of drivers experiencing issues loading points-of-interest within Trip Planner along their route, please submit a ticket with the appropriate urgency set and we'll investigate. We apologize for the interruption this may have caused your drivers or operation.