Is Eleos Technologies down?

The error rate for certain Platform actions is elevated. We’re investigating the cause and impact and will provide details as soon as possible.

We are continuing to investigate the issue. We are experiencing issues generating routes in the mobile app and will update as we learn more.

We have identified the issue and are working with Senior Engineering to apply a mitigation. We expect to resolve the issue in an about an hour and will continue to provide updates.

We are continuing to work on a mitigation for routing issues.

We applied a fix for the routing issue an have confirmed that routes are now generating. The mitigation has an impact to the display of the driver's current location in historical trip snapshots. We will follow up with additional details about this impact shortly.

We are now working on a fix to restore visibility of the driver's current location in historical trip snapshots. There was no data loss during the incident and new routes will continue to display the current location information. We will also continue to monitor the original mitigation.

We are working through backfilling data affected by this issue. At the moment, it may not be possible to see the starting location of the driver, indicated by an orange pin on user navigation routes, in historical trip plans in Trip Planner Studio in App Manager, or via the trip_plan.stops.user_navigation_location property in the Trip Plans API endpoints. We will continue to backfill data into the upcoming week and we will post a post mortem to the status page once the backfill is complete.

We have completed the backfill of driver current location information for historical trip plans. The driver’s current location will now be displayed in Trip Planner Studio in App Manager on user navigation routes. If trip plans were retrieved via the Trip Plans API endpoints during the time that the backfill was in progress \(6/7/2026 16:28 UTC - 6/8/2026 14:45 UTC\), pull the snapshot from the API again to have the trip\_plan.stops.user\_navigation\_location property populated. If you experience any issues or have questions, please reach out to Eleos Support. We will provide an incident report on the status page once we complete our investigation.

We are currently investigating issues while logging into the App Manager, these issues started around 17:45 UTC. We apologize for this disruption and are working on a mitigation now.

We have applied a mitigation which seems to have resolved the login issues, if you continue to encounter problems logging into App Manager please reach out to [email protected].

At this time the login issues seem to be resolved. We apologize again for the inconvenience and if you continue to have problems logging into App Manager please reach out to [email protected].

Between 15:55 UTC and 16:16 UTC the Eleos Platform had elevated error rates for the Points of Interest (POI) API. This would have manifested as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps. At this time, the error rates have resolved and POI functionality is back to nominal.

We are currently investigating elevated error rates for our Point of Interest (POI) API. This will manifest as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps. Server capacity has appeared to drop down again and we're working on an alternate mitigation.

We are working on shifting our POI layer workload to different infrastructure. Error rates are fluctuating for POI layers due to misbehaving server instances, but we're continuing to work towards a stable solution.

Error rates have stabilized to normal operating levels for POI layers, but we're going to continue to monitor out of an abundance of caution. We are working with our infrastructure provider to ensure the needed server capacity remains available to us.

We are continuing to monitor out of an abundance of caution, but will look to resolve the incident soon. We have been successfully running with expanded and sustained server capacity to mitigate any further issues. We are in active contact with our infrastructure provider to prevent a reoccurrence.

Error rates have remained at normal operating status for POI layers and we've maintained our extra server capacity throughout this time with no fluctuations. Drivers can expect to see POI layers loading in the mobile apps, and our API for managing POIs and POI layers are functioning as normal.

We are currently investigating elevated error rates for our Point of Interest (POI) API. This will manifest as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps.

Our systems for POI layers are experiencing issues acquiring the required server capacity. We're working on a mitigation now.

Error rates for POI layers are returning back to normal as more server capacity has become available. We will continue to monitor error rates out of an abundance of caution before resolving.

Error rates for POI layers have dropped and the Eleos Platform is operating as normal.