Eleos Technologies Outage History

Error rates have remained at normal operating status for POI layers and we've maintained our extra server capacity throughout this time with no fluctuations. Drivers can expect to see POI layers loading in the mobile apps, and our API for managing POIs and POI layers are functioning as normal.

Error rates for POI layers have dropped and the Eleos Platform is operating as normal.

We have identified the cause of the notification delay, and are continuing to see notifications processed normally. Notifications were delayed between the period of 4/3/2026 18:09 UTC and 4/3/2026 18:31 UTC for a total period of 22 minutes.

Error rates have remained stable as the system started to recover at 20:05 UTC. Elevated errors rates across the Eleos Platform lasted for approximately 10 minutes between 23:59 UTC and 00:09 UTC. Platform API request made during this period may have experienced a 500 HTTP response, and mobile apps may have temporary experienced delays in sending any data produced on device, but that data would've been queued and sent along normally within incident the period or shortly there after. Please reach out to Eleos support at [email protected] if you have any questions or concerns about this incident.

As of 20:44 UTC document delivery times have returned to normal. Please reach out to support if you have any questions or concerns: [email protected]. We apologize for the inconvenience.

We have confirmed this issue has been fixed, you can now generate routes in Build a New Route using pluggable router engines. Please reach out to our support team if you have any questions or concerns: [email protected]

Error rates have returned to normal operating levels. Between 22:02 UTC and 22:33 UTC a server became unhealthy and stopped responding to requests which resulted in a brief 15% error rate spike which quickly dropped to an 8% error rate across the platform. A new server automatically provisioned and the error rate returned to normal operating levels. During this time, mobile apps would have experienced intermittent connectivity issues and would have retried requests. Some mobile apps may have briefly fallen back into offline mode and then returned to normal online functionality. App Manager requests may have intermittently failed but succeeded on subsequent attempts. Correction made to previous update: elevated error rate started at 22:02 UTC.

Our upstream provider has indicated this issue has been resolved, and we're seeing Platform Metrics successfully load in App Manager.

The error rates for the Action Request API has remained normal since 17:15 UTC. This incident has been resolved. The period of interruption was between 16:21 UTC and 17:15 UTC for an outage time of 54 minutes. During this time PUT requests to create new Action Requests resulted in a HTTP 500 error response, and the requested Action Request was not created.

Our monitoring has continued to indicate the issue has been resolved. Our upstream vendor has also since confirmed the issue has been resolved. Please reach out to our support team at [email protected] if you have any questions or issues.

This incident has been resolved. We are continuing to monitor document processing.

Documents uploaded during the outage period (between 7:42 and 9:22) were processed, and made available via the Document API by 9:54 UTC. The system has stabilized and full functionality has been restored. Please reach out to [email protected] if you experience any abnormalities with the Eleos Platform.

Between 11:54 AM EDT and 7:42 PM EDT yesterday, May 28th, emails sent to our primary support address, [email protected], were not received and did not create support tickets. If you sent an email to [email protected] during this time, please resend the email. You would have received an error email with the subject "Delivery Status Notification (failure)" in reply to your message. Any tickets opened via the support portal were not impacted. We're very sorry for the disruption this issue has caused for your business.

The Eleos Platform Metrics seem to be fully functional at this point, again, if you continue to experience any issues rendering these charts please reach out to support at [email protected].

The issue is resolved and we are no longer seeing message delays. No message information was lost during this time. We are continuing to monitor our message backlog and ensure messages are no longer being delayed but it is currently stable.

We've confirmed that our normal service level monitoring and alerting is working correctly, that logs are being ingested and stored as normal, and that the issue is isolated to our logging provider's web console. We've raised the issue to them, and we have identified a workaround should logs be needed in the interim.

This incident has been resolved.

Response times for the APIs and mobile apps are back to normal.

Due to a configuration error, between 2024-12-05 at 20:27 UTC and 2024-12-06 at 16:37 UTC, Eleos Platform Metric charts in App Manager failed to display data. We have corrected the issue and confirmed that the charts are now displaying correctly.

We've identified the primary contributor to the increased latency to the Platform and have applied mitigations which have improved response times. This involved directing certain kinds of request processing to a dedicated subset of servers, freeing capacity on other servers. This is a temporary measure while we continue to work on a permanent solution to ensure systems run smoothly going forward. During this time, no data was lost and driver impact was isolated to slower-than-normal app functionality. We're sorry for the inconvenience this has caused and apologize for the disruption.

Our systems have remained stable and we have not observed a recurrence of degraded performance. We'll continue to monitor our systems as usual. We're actively working to identify the root cause of the degraded performance that has affected our systems. We have confirmed that it is not related to the update we rolled back on Monday, Sept. 23. We know you and your drivers rely on our systems, and we're working to ensure they continue to work smoothly. We're sorry for the impact this has on your business.