Eleos Technologies incident

[email protected] address not creating support tickets

Notice Resolved View vendor source →

Eleos Technologies experienced a notice incident on May 29, 2025 affecting Customer Support, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 29, 2025, 01:51 PM UTC
Resolved
May 29, 2025, 01:51 PM UTC
Duration
—
Detected by Pingoru
May 29, 2025, 01:51 PM UTC

Affected components

Customer Support

Update timeline

  1. resolved May 29, 2025, 01:51 PM UTC

    Between 11:54 AM EDT and 7:42 PM EDT yesterday, May 28th, emails sent to our primary support address, [email protected], were not received and did not create support tickets. If you sent an email to [email protected] during this time, please resend the email. You would have received an error email with the subject "Delivery Status Notification (failure)" in reply to your message. Any tickets opened via the support portal were not impacted. We're very sorry for the disruption this issue has caused for your business.