Eleos Technologies incident

Points of Interest (POI) Elevated Error Rates

Minor Resolved View vendor source →

Eleos Technologies experienced a minor incident on May 8, 2026 affecting API and Mobile Apps, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 07:16 PM UTC
Resolved
May 08, 2026, 08:31 PM UTC
Duration
1h 14m
Detected by Pingoru
May 08, 2026, 07:16 PM UTC

Affected components

APIMobile Apps

Update timeline

  1. investigating May 08, 2026, 07:16 PM UTC

    We are currently investigating elevated error rates for our Point of Interest (POI) API. This will manifest as failing requests to the API for managing POI layers, along with POI layers and icons failing to render in the routing overview screen in the mobile apps.

  2. identified May 08, 2026, 07:53 PM UTC

    Our systems for POI layers are experiencing issues acquiring the required server capacity. We're working on a mitigation now.

  3. monitoring May 08, 2026, 08:07 PM UTC

    Error rates for POI layers are returning back to normal as more server capacity has become available. We will continue to monitor error rates out of an abundance of caution before resolving.

  4. resolved May 08, 2026, 08:31 PM UTC

    Error rates for POI layers have dropped and the Eleos Platform is operating as normal.