Egnyte incident
Intermittent issues with Email Notifications in multiple regions
Egnyte experienced a minor incident on August 14, 2025 affecting Email Notifications, lasting 5h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2025, 06:23 PM UTC
We are currently investigating issues with our Email Notifications service in the European and US regions. Some customers using custom SMTP configurations may experience emails being rejected by the recipient. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Aug 14, 2025, 06:56 PM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- identified Aug 14, 2025, 07:35 PM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- identified Aug 14, 2025, 08:09 PM UTC
We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.
- identified Aug 14, 2025, 08:28 PM UTC
We continue to work on the fix for the identified issue. We will provide an update in the next 120 minutes.
- identified Aug 14, 2025, 10:30 PM UTC
As we continue to work on the identified issue, we will provide more information within the next 120 minutes.
- identified Aug 15, 2025, 12:34 AM UTC
As we continue to work on the identified issue, we will provide more information within the next 120 minutes.
- resolved Aug 15, 2025, 01:44 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.