Performance degradation in US-East and US-West region

Update timeline

1. investigating May 04, 2026, 01:16 PM UTC

   We are currently investigating performance issues in the US-East and US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. investigating May 04, 2026, 01:42 PM UTC

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. investigating May 04, 2026, 02:10 PM UTC

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. investigating May 04, 2026, 02:37 PM UTC

   We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

5. investigating May 04, 2026, 03:01 PM UTC

   We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

6. monitoring May 04, 2026, 03:11 PM UTC

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

7. resolved May 04, 2026, 03:22 PM UTC

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.