Egnyte experienced a major incident on June 16, 2026 affecting Web UI, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2026, 01:38 PM UTC
We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Jun 16, 2026, 02:07 PM UTC
Our team is continuing to investigate the issue and gather information. We are suspecting a degradation caused by an automatic failover in one of the services. We will provide an update on the situation within the next 30 minutes.
- monitoring Jun 16, 2026, 02:35 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Jun 16, 2026, 02:50 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.