Intermittent issues in WebUI and Desktop App (US-West region)

Update timeline

1. investigating Feb 11, 2026, 08:34 PM UTC

   We are currently investigating issues with our WebUI and Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. investigating Feb 11, 2026, 08:55 PM UTC

   We are continuing to investigate this issue.

3. investigating Feb 11, 2026, 09:35 PM UTC

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. identified Feb 11, 2026, 09:40 PM UTC

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

5. monitoring Feb 11, 2026, 09:44 PM UTC

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

6. resolved Feb 11, 2026, 09:53 PM UTC

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.