Intermittent issues with Email Notifications in multiple regions

Update timeline

1. investigating Apr 07, 2026, 10:31 PM UTC

   Some customers on trial domains may receive multiple email notifications after mapping a drive using the Desktop App. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. investigating Apr 07, 2026, 11:01 PM UTC

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. investigating Apr 07, 2026, 11:33 PM UTC

   We continue to investigate the issue and will provide an update within the next 60 minutes.

4. monitoring Apr 08, 2026, 12:18 AM UTC

   We are closely monitoring the situation. If you are still experiencing any problems, please contact our support team.

5. resolved Apr 08, 2026, 09:36 AM UTC

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.