Egnyte Outage History

Egnyte is up right now

Egnyte had 36 outages in the last 2 years totaling 39h 39m of downtime — averaging 1.5 incidents per month.

There were 36 Egnyte outages since October 23, 2024 totaling 39h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.egnyte.com

Critical June 12, 2025

Intermittent issues in US East Coast, US West Coast and European regions

Detected by Pingoru
Jun 12, 2025, 06:26 PM UTC
Resolved
Jun 12, 2025, 09:17 PM UTC
Duration
2h 50m
Affected: Web UIWeb UI
Timeline · 8 updates
  1. investigating Jun 12, 2025, 06:26 PM UTC

    We are currently investigating issues in the US East Coast, US West Coast and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Jun 12, 2025, 06:56 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. identified Jun 12, 2025, 07:02 PM UTC

    We are currently experiencing issues with a third-party vendor that is affecting our services. Our team is working closely with the vendor to resolve the issue as quickly as possible. We will provide an update as soon as more information becomes available.

  4. identified Jun 12, 2025, 07:32 PM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  5. identified Jun 12, 2025, 08:03 PM UTC

    Investigation is ongoing. Although most capabilities remained functional, there are still features such as Egnyte AI and Microsoft Co-Editing that are still experiencing issues. We will provide an update within the next 30 minutes.

  6. identified Jun 12, 2025, 08:32 PM UTC

    As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

  7. identified Jun 12, 2025, 09:04 PM UTC

    We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

  8. resolved Jun 12, 2025, 09:17 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Major May 14, 2025

Intermittent Web Interface issues in US-East Coast, US-West Coast and EU regions

Detected by Pingoru
May 14, 2025, 04:35 PM UTC
Resolved
May 14, 2025, 07:45 PM UTC
Duration
3h 9m
Affected: Web UIWeb UI
Timeline · 8 updates
  1. investigating May 14, 2025, 04:35 PM UTC

    We are currently investigating issues with our WebUI service in the US West Coast, US East Coast and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating May 14, 2025, 05:06 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. investigating May 14, 2025, 05:36 PM UTC

    We continue to investigate the issue and will provide an update within the next 30 minutes.

  4. investigating May 14, 2025, 06:07 PM UTC

    We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

  5. investigating May 14, 2025, 06:37 PM UTC

    We continue to investigate the issue and will provide an update within the next 30 minutes.

  6. identified May 14, 2025, 06:58 PM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  7. monitoring May 14, 2025, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved May 14, 2025, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 7, 2025

Intermittent issues in Egnyte Secure & Govern (US & European regions)

Detected by Pingoru
May 07, 2025, 09:53 AM UTC
Resolved
May 07, 2025, 12:23 PM UTC
Duration
2h 29m
Affected: Content Classification
Timeline · 7 updates
  1. investigating May 07, 2025, 09:53 AM UTC

    We are currently investigating issues with our Secure & Govern service in the US and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating May 07, 2025, 10:23 AM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. investigating May 07, 2025, 10:52 AM UTC

    We continue to investigate the issue and will provide an update within the next 30 minutes.

  4. investigating May 07, 2025, 11:23 AM UTC

    We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

  5. identified May 07, 2025, 11:55 AM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  6. monitoring May 07, 2025, 12:07 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  7. resolved May 07, 2025, 12:23 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Major April 28, 2025

Intermittent issues in WebUI (US-East Coast)

Detected by Pingoru
Apr 28, 2025, 01:01 PM UTC
Resolved
Apr 28, 2025, 01:25 PM UTC
Duration
24m
Affected: Web UI
Timeline · 4 updates
  1. investigating Apr 28, 2025, 01:01 PM UTC

    We are currently investigating issues with our WebUI service in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified Apr 28, 2025, 01:17 PM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  3. monitoring Apr 28, 2025, 01:22 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Apr 28, 2025, 01:25 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor April 8, 2025

Intermittent issues in US-East Coast

Detected by Pingoru
Apr 08, 2025, 06:23 AM UTC
Resolved
Apr 08, 2025, 06:30 AM UTC
Duration
6m
Affected: PreviewReportsDesktop AppSync
Timeline · 2 updates
  1. investigating Apr 08, 2025, 06:23 AM UTC

    We are currently investigating issues in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. resolved Apr 08, 2025, 06:30 AM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor March 24, 2025

Intermittent issues in WebUI & Desktop App (US-West Coast)

Detected by Pingoru
Mar 24, 2025, 04:14 PM UTC
Resolved
Mar 24, 2025, 04:27 PM UTC
Duration
13m
Affected: Web UIDesktop App
Timeline · 3 updates
  1. investigating Mar 24, 2025, 04:14 PM UTC

    We are currently investigating issues with our WebUI & Desktop App services in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. monitoring Mar 24, 2025, 04:25 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  3. resolved Mar 24, 2025, 04:27 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Major January 14, 2025

Intermittent issues with Public API and Integrations in US-West Coast

Detected by Pingoru
Jan 14, 2025, 03:09 PM UTC
Resolved
Jan 14, 2025, 05:44 PM UTC
Duration
2h 34m
Affected: Web UIPreviewReportsSearchWebDAVDesktop AppMobileSyncFTP/SFTPEmail NotificationsPublic APIs and IntegrationsTFA
Timeline · 8 updates
  1. investigating Jan 14, 2025, 03:09 PM UTC

    We are currently investigating issues in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified Jan 14, 2025, 03:16 PM UTC

    Our team has identified the issue with Public API's and Integrations (e.g. Co-edit online) and we're actively working on a fix. We will provide an update within the next 30 minutes.

  3. identified Jan 14, 2025, 03:40 PM UTC

    We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

  4. identified Jan 14, 2025, 04:08 PM UTC

    As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

  5. identified Jan 14, 2025, 04:33 PM UTC

    We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

  6. identified Jan 14, 2025, 05:01 PM UTC

    As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

  7. monitoring Jan 14, 2025, 05:17 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  8. resolved Jan 14, 2025, 05:44 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Major December 20, 2024

Intermittent issues in Egnyte Secure & Govern

Detected by Pingoru
Dec 20, 2024, 12:08 PM UTC
Resolved
Dec 20, 2024, 12:32 PM UTC
Duration
23m
Affected: Web UI
Timeline · 4 updates
  1. investigating Dec 20, 2024, 12:08 PM UTC

    We are currently investigating issues with our Secure & Govern service in the United States and European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified Dec 20, 2024, 12:15 PM UTC

    Our team has identified the issue and we're actively working on a fix - only the direct login via https://login.egnyteprotect.com is affected. As a workaround, you can log in to Secure & Govern portal by logging in to your Egnyte Connect domain and selecting Secure & Govern access in the upper left corner. We will provide an update within the next 30 minutes.

  3. monitoring Dec 20, 2024, 12:29 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Dec 20, 2024, 12:32 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor October 24, 2024

Intermittent issues (search) in US-East Coast

Detected by Pingoru
Oct 24, 2024, 02:47 PM UTC
Resolved
Oct 24, 2024, 03:08 PM UTC
Duration
20m
Affected: Search
Timeline · 4 updates
  1. investigating Oct 24, 2024, 02:47 PM UTC

    We are currently investigating issues related to search functionality in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified Oct 24, 2024, 03:00 PM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  3. monitoring Oct 24, 2024, 03:01 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Oct 24, 2024, 03:08 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →