Egnyte incident
Issues in Egnyte Secure & Govern (EU and US regions)
Egnyte experienced a critical incident on June 1, 2026 affecting Web UI and Content Classification and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 12:35 PM UTC
We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Jun 01, 2026, 12:42 PM UTC
We are continuing to investigate this issue.
- identified Jun 01, 2026, 12:59 PM UTC
Our team has identified the issue as related to change in internal configuration mechanism that was rolled out to production environment. We’re actively working on a fix and will provide an update within the next 30 minutes.
- identified Jun 01, 2026, 01:28 PM UTC
We continue to work on the in-place fix for the identified issue. While we are seeing improvement, we are also preparing alternative extended rollback solution in parallel. We will provide an update in the next 30 minutes.
- monitoring Jun 01, 2026, 01:54 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Jun 01, 2026, 02:02 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.