Egnyte Outage History
Egnyte is up right nowPingoru has recorded 50 incidents for Egnyte: 27 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 15 of 720 (2%) |
| May 2026 | 3 | 4 of 744 (1%) |
| June 2026 | 3 | 3 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 2 | 2 of 515 (0%) |
Incidents, newest first
Major October 7, 2026 Intermittent issues with Cloud Migration Manager 56m Migration Services, Migrations
Started Oct 07, 2026, 12:22 PM UTC· resolved Oct 07, 2026, 01:18 PM UTC
- investigating Oct 07, 2026, 12:22 PM UTC
We are currently investigating issues with Cloud Migration Manager. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Oct 07, 2026, 12:24 PM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- identified Oct 07, 2026, 12:51 PM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- monitoring Oct 07, 2026, 01:13 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Oct 07, 2026, 01:18 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Major October 6, 2026 Intermittent Sync issues 1h 12m Sync
Started Oct 06, 2026, 06:25 PM UTC· resolved Oct 06, 2026, 07:38 PM UTC
- identified Oct 06, 2026, 06:25 PM UTC
We are currently investigating synchronisation issues. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- monitoring Oct 06, 2026, 07:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2026, 07:38 PM UTC
This incident has been resolved.
Minor September 3, 2026 Intermittent issues in Egnyte Secure & Govern (US region) 30m Web UI
Started Sep 03, 2026, 10:06 AM UTC· resolved Sep 03, 2026, 10:37 AM UTC
- investigating Sep 03, 2026, 10:06 AM UTC
We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Sep 03, 2026, 10:07 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 03, 2026, 10:33 AM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Sep 03, 2026, 10:37 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Major July 18, 2026 Intermittent issues in SFTP (European region) 46m FTP/SFTP
Started Jul 18, 2026, 08:44 AM UTC· resolved Jul 18, 2026, 09:31 AM UTC
- investigating Jul 18, 2026, 08:44 AM UTC
We are currently investigating issues with our SFTP service in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- monitoring Jul 18, 2026, 09:21 AM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Jul 18, 2026, 09:31 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Major June 16, 2026 Intermittent issues in WebUI (US-East region) 1h 12m Web UI
Started Jun 16, 2026, 01:38 PM UTC· resolved Jun 16, 2026, 02:50 PM UTC
- investigating Jun 16, 2026, 01:38 PM UTC
We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Jun 16, 2026, 02:07 PM UTC
Our team is continuing to investigate the issue and gather information. We are suspecting a degradation caused by an automatic failover in one of the services. We will provide an update on the situation within the next 30 minutes.
- monitoring Jun 16, 2026, 02:35 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Jun 16, 2026, 02:50 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Critical June 9, 2026 Login issues in US-West region 26m Login
Started Jun 09, 2026, 11:59 AM UTC· resolved Jun 09, 2026, 12:26 PM UTC
- investigating Jun 09, 2026, 11:59 AM UTC
We are currently investigating login issues in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- monitoring Jun 09, 2026, 12:20 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Jun 09, 2026, 12:26 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Critical June 1, 2026 Issues in Egnyte Secure & Govern (EU and US regions) 1h 26m Web UI, Content Classification, Anomaly Detection, Issue Processing and 7 more
Started Jun 01, 2026, 12:35 PM UTC· resolved Jun 01, 2026, 02:02 PM UTC
- investigating Jun 01, 2026, 12:35 PM UTC
We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Jun 01, 2026, 12:42 PM UTC
We are continuing to investigate this issue.
- identified Jun 01, 2026, 12:59 PM UTC
Our team has identified the issue as related to change in internal configuration mechanism that was rolled out to production environment. We’re actively working on a fix and will provide an update within the next 30 minutes.
- identified Jun 01, 2026, 01:28 PM UTC
We continue to work on the in-place fix for the identified issue. While we are seeing improvement, we are also preparing alternative extended rollback solution in parallel. We will provide an update in the next 30 minutes.
- monitoring Jun 01, 2026, 01:54 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Jun 01, 2026, 02:02 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor May 13, 2026 Intermittent Issues with the Desktop App (US and EU Regions) 20m Desktop App
Started May 13, 2026, 09:15 PM UTC· resolved May 13, 2026, 09:36 PM UTC
- investigating May 13, 2026, 09:15 PM UTC
We are currently investigating issues with our Desktop App service in the US-West region. Desktop App logins for SSO users may fail to authenticate. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- identified May 13, 2026, 09:27 PM UTC
Our team has identified the root cause of the issue and is actively working on a resolution. We will provide another update within the next 30 minutes.
- monitoring May 13, 2026, 09:32 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- monitoring May 13, 2026, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2026, 09:36 PM UTC
Our team has confirmed that the authentication issue affecting SSO users on the Desktop App has been fully resolved. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor May 6, 2026 Intermittent issues in US-East region 1h 38m Web UI, Preview, WebDAV, Desktop App and 1 more
Started May 06, 2026, 08:01 AM UTC· resolved May 06, 2026, 09:39 AM UTC
- investigating May 06, 2026, 08:01 AM UTC
We are currently investigating issues in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- identified May 06, 2026, 08:32 AM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- identified May 06, 2026, 09:04 AM UTC
We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.
- monitoring May 06, 2026, 09:34 AM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved May 06, 2026, 09:39 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Major May 4, 2026 Performance degradation in US-East and US-West region 2h 5m Web UI, Desktop App, FTP/SFTP
Started May 04, 2026, 01:16 PM UTC· resolved May 04, 2026, 03:22 PM UTC
- investigating May 04, 2026, 01:16 PM UTC
We are currently investigating performance issues in the US-East and US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating May 04, 2026, 01:42 PM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- investigating May 04, 2026, 02:10 PM UTC
We continue to investigate the issue and will provide an update within the next 30 minutes.
- investigating May 04, 2026, 02:37 PM UTC
We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.
- investigating May 04, 2026, 03:01 PM UTC
We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.
- monitoring May 04, 2026, 03:11 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved May 04, 2026, 03:22 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor April 14, 2026 Intermittent issues in Web UI Egnyte Secure & Govern (European region) 1h 10m Web UI
Started Apr 14, 2026, 10:29 PM UTC· resolved Apr 14, 2026, 11:40 PM UTC
- investigating Apr 14, 2026, 10:29 PM UTC
We are currently investigating issues with our Secure & Govern Web UI service in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- identified Apr 14, 2026, 11:04 PM UTC
Our team has identified the issue, and we're actively working on a fix. We will provide an update within the next 60 minutes.
- monitoring Apr 14, 2026, 11:34 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Apr 14, 2026, 11:40 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor April 7, 2026 Intermittent issues with Email Notifications in multiple regions 11h 5m Email Notifications
Started Apr 07, 2026, 10:31 PM UTC· resolved Apr 08, 2026, 09:36 AM UTC
- investigating Apr 07, 2026, 10:31 PM UTC
Some customers on trial domains may receive multiple email notifications after mapping a drive using the Desktop App. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Apr 07, 2026, 11:01 PM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- investigating Apr 07, 2026, 11:33 PM UTC
We continue to investigate the issue and will provide an update within the next 60 minutes.
- monitoring Apr 08, 2026, 12:18 AM UTC
We are closely monitoring the situation. If you are still experiencing any problems, please contact our support team.
- resolved Apr 08, 2026, 09:36 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Major March 16, 2026 Intermittent issues with Azure SSO login (All regions) 2d 23h Login
Started Mar 16, 2026, 04:43 PM UTC· resolved Mar 19, 2026, 04:13 PM UTC
- investigating Mar 16, 2026, 04:43 PM UTC
We are currently investigating intermittent issues with Azure SSO login in the All regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Mar 16, 2026, 05:12 PM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- investigating Mar 16, 2026, 05:41 PM UTC
We continue to investigate the issue and will provide an update within the next 30 minutes.
- investigating Mar 16, 2026, 06:09 PM UTC
We are actively investigating the issue and will provide an update on the situation within the next 60 minutes.
- investigating Mar 16, 2026, 07:07 PM UTC
We are actively investigating the issue and will provide an update on the situation within the next 60 minutes.
- investigating Mar 16, 2026, 08:04 PM UTC
We are actively investigating the issue and will provide an update on the situation within the next 60 minutes.
- investigating Mar 16, 2026, 09:02 PM UTC
We are actively investigating the issue and will provide an update on the situation within the next 3 hours.
- investigating Mar 16, 2026, 10:26 PM UTC
We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue and we will provide another update within 3 hours.
- investigating Mar 17, 2026, 01:31 AM UTC
We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue and we will provide another update within 3 hours.
- investigating Mar 17, 2026, 04:38 AM UTC
We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue, and we will provide another update within 3 hours.
- investigating Mar 17, 2026, 07:43 AM UTC
We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue, and we will provide another update within 3 hours.
- investigating Mar 17, 2026, 10:44 AM UTC
We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue, and we will provide an update as soon as we have more information.
- resolved Mar 19, 2026, 04:13 PM UTC
The vendor-side issue has not yet been resolved; however, remediation plans have been provided to all impacted customers. We apologize for any inconvenience and thank you for your patience.
Major March 11, 2026 Intermittent issues in WebUI and Desktop App (US-East region) 43m Web UI, Desktop App
Started Mar 11, 2026, 05:42 PM UTC· resolved Mar 11, 2026, 06:25 PM UTC
- investigating Mar 11, 2026, 05:42 PM UTC
We are currently investigating issues with our WebUI and Desktop App services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Mar 11, 2026, 05:56 PM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- identified Mar 11, 2026, 06:04 PM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- monitoring Mar 11, 2026, 06:19 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Mar 11, 2026, 06:25 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor February 25, 2026 Intermittent issues in FTP/SFTP & Public APIs (European region) 59m FTP/SFTP, Public APIs and Integrations
Started Feb 25, 2026, 07:44 PM UTC· resolved Feb 25, 2026, 08:44 PM UTC
- investigating Feb 25, 2026, 07:44 PM UTC
We are currently investigating issues with our FTP/SFTP & Public APIs services in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Feb 25, 2026, 08:16 PM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- identified Feb 25, 2026, 08:30 PM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- monitoring Feb 25, 2026, 08:36 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Feb 25, 2026, 08:44 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor February 11, 2026 Intermittent issues in WebUI and Desktop App (US-West region) 1h 19m Web UI, Desktop App
Started Feb 11, 2026, 08:34 PM UTC· resolved Feb 11, 2026, 09:53 PM UTC
- investigating Feb 11, 2026, 08:34 PM UTC
We are currently investigating issues with our WebUI and Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Feb 11, 2026, 08:55 PM UTC
We are continuing to investigate this issue.
- investigating Feb 11, 2026, 09:35 PM UTC
We continue to investigate the issue and will provide an update within the next 30 minutes.
- identified Feb 11, 2026, 09:40 PM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- monitoring Feb 11, 2026, 09:44 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Feb 11, 2026, 09:53 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor February 3, 2026 Intermittent issues in Public APIs and Integrations (US-East region) 2h 50m Public APIs and Integrations
Started Feb 03, 2026, 07:29 AM UTC· resolved Feb 03, 2026, 10:20 AM UTC
- investigating Feb 03, 2026, 07:29 AM UTC
We are currently investigating issues with our Public APIs and Integrations services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Feb 03, 2026, 08:00 AM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- investigating Feb 03, 2026, 08:36 AM UTC
We continue to investigate the issue and will provide an update within the next 30 minutes.
- identified Feb 03, 2026, 09:09 AM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- identified Feb 03, 2026, 09:39 AM UTC
We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.
- monitoring Feb 03, 2026, 10:10 AM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Feb 03, 2026, 10:20 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor January 31, 2026 Intermittent issues in WebUI & Desktop App (US-West region) 46m Web UI, Desktop App
Started Jan 31, 2026, 06:31 AM UTC· resolved Jan 31, 2026, 07:17 AM UTC
- investigating Jan 31, 2026, 06:31 AM UTC
We are currently investigating issues with our WebUI & Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- identified Jan 31, 2026, 06:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 31, 2026, 07:09 AM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Jan 31, 2026, 07:17 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor January 29, 2026 Intermittent issues in US-West region 44m Web UI, FTP/SFTP, Login
Started Jan 29, 2026, 09:19 PM UTC· resolved Jan 29, 2026, 10:03 PM UTC
- investigating Jan 29, 2026, 09:19 PM UTC
We are currently investigating issues in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Jan 29, 2026, 09:48 PM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- monitoring Jan 29, 2026, 09:55 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Jan 29, 2026, 10:03 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor December 2, 2025 Intermittent issues in Public APIs and Integrations (US-West region) 51m Public APIs and Integrations
Started Dec 02, 2025, 02:31 AM UTC· resolved Dec 02, 2025, 03:22 AM UTC
- investigating Dec 02, 2025, 02:31 AM UTC
We are currently investigating issues with our Public APIs and Integrations service in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Dec 02, 2025, 03:03 AM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- identified Dec 02, 2025, 03:07 AM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- monitoring Dec 02, 2025, 03:16 AM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Dec 02, 2025, 03:22 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor October 22, 2025 Intermittent issues in European region 34m Web UI, Desktop App
Started Oct 22, 2025, 02:07 PM UTC· resolved Oct 22, 2025, 02:42 PM UTC
- investigating Oct 22, 2025, 02:07 PM UTC
We are currently investigating issues in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- investigating Oct 22, 2025, 02:18 PM UTC
Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.
- monitoring Oct 22, 2025, 02:36 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Oct 22, 2025, 02:42 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Major October 13, 2025 Intermittent issues in all regions - Desktop App 1h 57m Desktop App
Started Oct 13, 2025, 01:54 PM UTC· resolved Oct 13, 2025, 03:51 PM UTC
- investigating Oct 13, 2025, 01:54 PM UTC
We are currently investigating intermittent issues related to Desktop App in all regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- identified Oct 13, 2025, 02:07 PM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- identified Oct 13, 2025, 02:36 PM UTC
We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.
- identified Oct 13, 2025, 03:09 PM UTC
As we continue to work on the identified issue, we will provide more information within the next 30 minutes.
- monitoring Oct 13, 2025, 03:41 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Oct 13, 2025, 03:51 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Minor September 18, 2025 Intermittent issue in Office Online in US West Coast, US East Coast and European Region 20m Web UI, Desktop App, Public APIs and Integrations
Started Sep 18, 2025, 07:47 PM UTC· resolved Sep 18, 2025, 08:07 PM UTC
- investigating Sep 18, 2025, 07:47 PM UTC
We are experiencing an issue with our Office Online on the US West Coast and European Region and are investigating the problem — we will provide you an update in the next 30 minutes.
- investigating Sep 18, 2025, 07:55 PM UTC
Users in Microsoft Desktop applications may see a failure when adding multiple Egnyte places. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologise for any disruption this may cause and appreciate your patience as we work to restore normal service.
- monitoring Sep 18, 2025, 08:02 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Sep 18, 2025, 08:07 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
Major September 13, 2025 Intermittent issues in US-West Coast 23m Public APIs and Integrations
Started Sep 13, 2025, 07:08 AM UTC· resolved Sep 13, 2025, 07:32 AM UTC
- investigating Sep 13, 2025, 07:08 AM UTC
We are experiencing an issue with our Public Api and Integrations in the US-West Coast region and are investigating the problem — we will provide an update in the next 30 minutes.
- identified Sep 13, 2025, 07:12 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 13, 2025, 07:32 AM UTC
This incident has been resolved.
Minor September 4, 2025 Intermittent issues in Egnyte Secure & Govern (US and European region) 58m Web UI
Started Sep 04, 2025, 03:58 PM UTC· resolved Sep 04, 2025, 04:57 PM UTC
- investigating Sep 04, 2025, 03:58 PM UTC
We are currently investigating issues with our Secure & Govern service in the US and European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- identified Sep 04, 2025, 04:19 PM UTC
Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.
- monitoring Sep 04, 2025, 04:51 PM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Sep 04, 2025, 04:57 PM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.