Egnyte Outage History

Egnyte is up right now

Egnyte had 24 outages in the last 2 years totaling 143h 52m of downtime — averaging 1 incident per month.

There were 24 Egnyte outages since June 12, 2025 totaling 143h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.egnyte.com

Minor May 13, 2026

Intermittent Issues with the Desktop App (US and EU Regions)

Detected by Pingoru
May 13, 2026, 09:15 PM UTC
Resolved
May 13, 2026, 09:36 PM UTC
Duration
20m
Affected: Desktop App
Timeline · 5 updates
  1. investigating May 13, 2026, 09:15 PM UTC

    We are currently investigating issues with our Desktop App service in the US-West region. Desktop App logins for SSO users may fail to authenticate. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified May 13, 2026, 09:27 PM UTC

    Our team has identified the root cause of the issue and is actively working on a resolution. We will provide another update within the next 30 minutes.

  3. monitoring May 13, 2026, 09:32 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. monitoring May 13, 2026, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 13, 2026, 09:36 PM UTC

    Our team has confirmed that the authentication issue affecting SSO users on the Desktop App has been fully resolved. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor May 6, 2026

Intermittent issues in US-East region

Detected by Pingoru
May 06, 2026, 08:01 AM UTC
Resolved
May 06, 2026, 09:39 AM UTC
Duration
1h 38m
Affected: Web UIPreviewWebDAVDesktop AppSync
Timeline · 5 updates
  1. investigating May 06, 2026, 08:01 AM UTC

    We are currently investigating issues in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified May 06, 2026, 08:32 AM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  3. identified May 06, 2026, 09:04 AM UTC

    We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

  4. monitoring May 06, 2026, 09:34 AM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  5. resolved May 06, 2026, 09:39 AM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Major May 4, 2026

Performance degradation in US-East and US-West region

Detected by Pingoru
May 04, 2026, 01:16 PM UTC
Resolved
May 04, 2026, 03:22 PM UTC
Duration
2h 5m
Affected: Web UIDesktop AppFTP/SFTP
Timeline · 7 updates
  1. investigating May 04, 2026, 01:16 PM UTC

    We are currently investigating performance issues in the US-East and US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating May 04, 2026, 01:42 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. investigating May 04, 2026, 02:10 PM UTC

    We continue to investigate the issue and will provide an update within the next 30 minutes.

  4. investigating May 04, 2026, 02:37 PM UTC

    We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

  5. investigating May 04, 2026, 03:01 PM UTC

    We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

  6. monitoring May 04, 2026, 03:11 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  7. resolved May 04, 2026, 03:22 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor April 29, 2026

Intermittent issues in WebUI (US-East region)

Detected by Pingoru
Apr 29, 2026, 03:53 PM UTC
Resolved
Apr 29, 2026, 04:43 PM UTC
Duration
50m
Affected: Web UI
Timeline · 4 updates
  1. investigating Apr 29, 2026, 03:53 PM UTC

    We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Apr 29, 2026, 04:19 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. monitoring Apr 29, 2026, 04:32 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Apr 29, 2026, 04:43 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor April 14, 2026

Intermittent issues in Web UI Egnyte Secure & Govern (European region)

Detected by Pingoru
Apr 14, 2026, 10:29 PM UTC
Resolved
Apr 14, 2026, 11:40 PM UTC
Duration
1h 10m
Affected: Web UI
Timeline · 4 updates
  1. investigating Apr 14, 2026, 10:29 PM UTC

    We are currently investigating issues with our Secure & Govern Web UI service in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified Apr 14, 2026, 11:04 PM UTC

    Our team has identified the issue, and we're actively working on a fix. We will provide an update within the next 60 minutes.

  3. monitoring Apr 14, 2026, 11:34 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Apr 14, 2026, 11:40 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor April 7, 2026

Intermittent issues with Email Notifications in multiple regions

Detected by Pingoru
Apr 07, 2026, 10:31 PM UTC
Resolved
Apr 08, 2026, 09:36 AM UTC
Duration
11h 5m
Affected: Email Notifications
Timeline · 5 updates
  1. investigating Apr 07, 2026, 10:31 PM UTC

    Some customers on trial domains may receive multiple email notifications after mapping a drive using the Desktop App. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Apr 07, 2026, 11:01 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. investigating Apr 07, 2026, 11:33 PM UTC

    We continue to investigate the issue and will provide an update within the next 60 minutes.

  4. monitoring Apr 08, 2026, 12:18 AM UTC

    We are closely monitoring the situation. If you are still experiencing any problems, please contact our support team.

  5. resolved Apr 08, 2026, 09:36 AM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Major March 11, 2026

Intermittent issues in WebUI and Desktop App (US-East region)

Detected by Pingoru
Mar 11, 2026, 05:42 PM UTC
Resolved
Mar 11, 2026, 06:25 PM UTC
Duration
43m
Affected: Web UIDesktop App
Timeline · 5 updates
  1. investigating Mar 11, 2026, 05:42 PM UTC

    We are currently investigating issues with our WebUI and Desktop App services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Mar 11, 2026, 05:56 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. identified Mar 11, 2026, 06:04 PM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  4. monitoring Mar 11, 2026, 06:19 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  5. resolved Mar 11, 2026, 06:25 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor February 25, 2026

Intermittent issues in FTP/SFTP & Public APIs (European region)

Detected by Pingoru
Feb 25, 2026, 07:44 PM UTC
Resolved
Feb 25, 2026, 08:44 PM UTC
Duration
59m
Affected: FTP/SFTPPublic APIs and Integrations
Timeline · 5 updates
  1. investigating Feb 25, 2026, 07:44 PM UTC

    We are currently investigating issues with our FTP/SFTP & Public APIs services in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Feb 25, 2026, 08:16 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. identified Feb 25, 2026, 08:30 PM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  4. monitoring Feb 25, 2026, 08:36 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  5. resolved Feb 25, 2026, 08:44 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor February 11, 2026

Intermittent issues in WebUI and Desktop App (US-West region)

Detected by Pingoru
Feb 11, 2026, 08:34 PM UTC
Resolved
Feb 11, 2026, 09:53 PM UTC
Duration
1h 19m
Affected: Web UIDesktop App
Timeline · 6 updates
  1. investigating Feb 11, 2026, 08:34 PM UTC

    We are currently investigating issues with our WebUI and Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Feb 11, 2026, 08:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 11, 2026, 09:35 PM UTC

    We continue to investigate the issue and will provide an update within the next 30 minutes.

  4. identified Feb 11, 2026, 09:40 PM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  5. monitoring Feb 11, 2026, 09:44 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  6. resolved Feb 11, 2026, 09:53 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor February 4, 2026

Intermittent issues in Egnyte Secure & Govern (US region)

Detected by Pingoru
Feb 04, 2026, 08:42 PM UTC
Resolved
Feb 04, 2026, 09:47 PM UTC
Duration
1h 5m
Affected: Web UI
Timeline · 5 updates
  1. investigating Feb 04, 2026, 08:42 PM UTC

    We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Feb 04, 2026, 09:13 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. identified Feb 04, 2026, 09:37 PM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  4. monitoring Feb 04, 2026, 09:43 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  5. resolved Feb 04, 2026, 09:47 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor February 3, 2026

Intermittent issues in Public APIs and Integrations (US-East region)

Detected by Pingoru
Feb 03, 2026, 07:29 AM UTC
Resolved
Feb 03, 2026, 10:20 AM UTC
Duration
2h 50m
Affected: Public APIs and Integrations
Timeline · 7 updates
  1. investigating Feb 03, 2026, 07:29 AM UTC

    We are currently investigating issues with our Public APIs and Integrations services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Feb 03, 2026, 08:00 AM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. investigating Feb 03, 2026, 08:36 AM UTC

    We continue to investigate the issue and will provide an update within the next 30 minutes.

  4. identified Feb 03, 2026, 09:09 AM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  5. identified Feb 03, 2026, 09:39 AM UTC

    We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

  6. monitoring Feb 03, 2026, 10:10 AM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  7. resolved Feb 03, 2026, 10:20 AM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor January 31, 2026

Intermittent issues in WebUI & Desktop App (US-West region)

Detected by Pingoru
Jan 31, 2026, 06:31 AM UTC
Resolved
Jan 31, 2026, 07:17 AM UTC
Duration
46m
Affected: Web UIDesktop App
Timeline · 4 updates
  1. investigating Jan 31, 2026, 06:31 AM UTC

    We are currently investigating issues with our WebUI & Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified Jan 31, 2026, 06:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 31, 2026, 07:09 AM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Jan 31, 2026, 07:17 AM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor January 29, 2026

Intermittent issues in US-West region

Detected by Pingoru
Jan 29, 2026, 09:19 PM UTC
Resolved
Jan 29, 2026, 10:03 PM UTC
Duration
44m
Affected: Web UIFTP/SFTPLogin
Timeline · 4 updates
  1. investigating Jan 29, 2026, 09:19 PM UTC

    We are currently investigating issues in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Jan 29, 2026, 09:48 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. monitoring Jan 29, 2026, 09:55 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Jan 29, 2026, 10:03 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor December 2, 2025

Intermittent issues in Public APIs and Integrations (US-West region)

Detected by Pingoru
Dec 02, 2025, 02:31 AM UTC
Resolved
Dec 02, 2025, 03:22 AM UTC
Duration
51m
Affected: Public APIs and Integrations
Timeline · 5 updates
  1. investigating Dec 02, 2025, 02:31 AM UTC

    We are currently investigating issues with our Public APIs and Integrations service in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Dec 02, 2025, 03:03 AM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. identified Dec 02, 2025, 03:07 AM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  4. monitoring Dec 02, 2025, 03:16 AM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  5. resolved Dec 02, 2025, 03:22 AM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor October 22, 2025

Intermittent issues in European region

Detected by Pingoru
Oct 22, 2025, 02:07 PM UTC
Resolved
Oct 22, 2025, 02:42 PM UTC
Duration
34m
Affected: Web UIDesktop App
Timeline · 4 updates
  1. investigating Oct 22, 2025, 02:07 PM UTC

    We are currently investigating issues in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Oct 22, 2025, 02:18 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. monitoring Oct 22, 2025, 02:36 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Oct 22, 2025, 02:42 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Major October 13, 2025

Intermittent issues in all regions - Desktop App

Detected by Pingoru
Oct 13, 2025, 01:54 PM UTC
Resolved
Oct 13, 2025, 03:51 PM UTC
Duration
1h 57m
Affected: Desktop App
Timeline · 6 updates
  1. investigating Oct 13, 2025, 01:54 PM UTC

    We are currently investigating intermittent issues related to Desktop App in all regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified Oct 13, 2025, 02:07 PM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  3. identified Oct 13, 2025, 02:36 PM UTC

    We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

  4. identified Oct 13, 2025, 03:09 PM UTC

    As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

  5. monitoring Oct 13, 2025, 03:41 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  6. resolved Oct 13, 2025, 03:51 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor September 18, 2025

Intermittent issue in Office Online in US West Coast, US East Coast and European Region

Detected by Pingoru
Sep 18, 2025, 07:47 PM UTC
Resolved
Sep 18, 2025, 08:07 PM UTC
Duration
20m
Affected: Web UIDesktop AppPublic APIs and Integrations
Timeline · 4 updates
  1. investigating Sep 18, 2025, 07:47 PM UTC

    We are experiencing an issue with our Office Online on the US West Coast and European Region and are investigating the problem — we will provide you an update in the next 30 minutes.

  2. investigating Sep 18, 2025, 07:55 PM UTC

    Users in Microsoft Desktop applications may see a failure when adding multiple Egnyte places. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologise for any disruption this may cause and appreciate your patience as we work to restore normal service.

  3. monitoring Sep 18, 2025, 08:02 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Sep 18, 2025, 08:07 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Major September 13, 2025

Intermittent issues in US-West Coast

Detected by Pingoru
Sep 13, 2025, 07:08 AM UTC
Resolved
Sep 13, 2025, 07:32 AM UTC
Duration
23m
Affected: Public APIs and Integrations
Timeline · 3 updates
  1. investigating Sep 13, 2025, 07:08 AM UTC

    We are experiencing an issue with our Public Api and Integrations in the US-West Coast region and are investigating the problem — we will provide an update in the next 30 minutes.

  2. identified Sep 13, 2025, 07:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 13, 2025, 07:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2025

Intermittent issues in Egnyte Secure & Govern (US and European region)

Detected by Pingoru
Sep 04, 2025, 03:58 PM UTC
Resolved
Sep 04, 2025, 04:57 PM UTC
Duration
58m
Affected: Web UI
Timeline · 4 updates
  1. investigating Sep 04, 2025, 03:58 PM UTC

    We are currently investigating issues with our Secure & Govern service in the US and European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified Sep 04, 2025, 04:19 PM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  3. monitoring Sep 04, 2025, 04:51 PM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Sep 04, 2025, 04:57 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Minor August 4, 2025

Intermittent issues with Public APIs and Integrations in multiple regions

Detected by Pingoru
Aug 04, 2025, 07:09 PM UTC
Resolved
Aug 04, 2025, 10:44 PM UTC
Duration
3h 35m
Affected: Public APIs and Integrations
Timeline · 4 updates
  1. investigating Aug 04, 2025, 07:09 PM UTC

    We are currently investigating issues with Public APIs and Integrations in the European and US regions. Our team is actively working on a resolution, and we will provide an update in the next 60 minutes. We apologise for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified Aug 04, 2025, 07:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 04, 2025, 09:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 04, 2025, 10:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 9, 2025

Intermittent issues in all regions - Microsoft Co-edit

Detected by Pingoru
Jul 09, 2025, 07:55 AM UTC
Resolved
Jul 09, 2025, 09:04 AM UTC
Duration
1h 8m
Affected: Public APIs and Integrations
Timeline · 4 updates
  1. investigating Jul 09, 2025, 07:55 AM UTC

    We are currently investigating issues related to Microsoft Office integration in all regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. identified Jul 09, 2025, 08:12 AM UTC

    Our team has identified the issue and connected it with an outage of our 3rd party provider. They're currently working on a fix and we will provide an update within the next 30 minutes.

  3. monitoring Jul 09, 2025, 08:22 AM UTC

    We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

  4. resolved Jul 09, 2025, 09:04 AM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →

Critical June 12, 2025

Intermittent issues in US East Coast, US West Coast and European regions

Detected by Pingoru
Jun 12, 2025, 06:26 PM UTC
Resolved
Jun 12, 2025, 09:17 PM UTC
Duration
2h 50m
Affected: Web UIWeb UI
Timeline · 8 updates
  1. investigating Jun 12, 2025, 06:26 PM UTC

    We are currently investigating issues in the US East Coast, US West Coast and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Jun 12, 2025, 06:56 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

  3. identified Jun 12, 2025, 07:02 PM UTC

    We are currently experiencing issues with a third-party vendor that is affecting our services. Our team is working closely with the vendor to resolve the issue as quickly as possible. We will provide an update as soon as more information becomes available.

  4. identified Jun 12, 2025, 07:32 PM UTC

    Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

  5. identified Jun 12, 2025, 08:03 PM UTC

    Investigation is ongoing. Although most capabilities remained functional, there are still features such as Egnyte AI and Microsoft Co-Editing that are still experiencing issues. We will provide an update within the next 30 minutes.

  6. identified Jun 12, 2025, 08:32 PM UTC

    As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

  7. identified Jun 12, 2025, 09:04 PM UTC

    We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

  8. resolved Jun 12, 2025, 09:17 PM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

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