Intermittent issues in Egnyte Secure & Govern (US region)

Update timeline

1. investigating Feb 04, 2026, 08:42 PM UTC

   We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. investigating Feb 04, 2026, 09:13 PM UTC

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. identified Feb 04, 2026, 09:37 PM UTC

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

4. monitoring Feb 04, 2026, 09:43 PM UTC

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. resolved Feb 04, 2026, 09:47 PM UTC

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.