Egnyte incident
Intermittent issues in all regions - Microsoft Co-edit
Egnyte experienced a major incident on July 9, 2025 affecting Public APIs and Integrations, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2025, 07:55 AM UTC
We are currently investigating issues related to Microsoft Office integration in all regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
- identified Jul 09, 2025, 08:12 AM UTC
Our team has identified the issue and connected it with an outage of our 3rd party provider. They're currently working on a fix and we will provide an update within the next 30 minutes.
- monitoring Jul 09, 2025, 08:22 AM UTC
We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.
- resolved Jul 09, 2025, 09:04 AM UTC
Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.