Egnyte incident

Intermittent issues with Microsoft Co-edit in multiple regions

Minor Resolved View vendor source →

Egnyte experienced a minor incident on June 13, 2025 affecting Public APIs and Integrations, lasting 1d 10h. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2025, 07:04 PM UTC
Resolved
Jun 15, 2025, 05:07 AM UTC
Duration
1d 10h
Detected by Pingoru
Jun 13, 2025, 07:04 PM UTC

Affected components

Public APIs and Integrations

Update timeline

  1. investigating Jun 13, 2025, 07:04 PM UTC

    We are currently investigating issues with Microsoft Co-Edit integration in the European and US regions. Our team is actively working on a resolution, and we will provide an update in the next 60 minutes. We apologise for any disruption this may cause and appreciate your patience as we work to restore normal service.

  2. investigating Jun 13, 2025, 08:07 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 60 minutes.

  3. investigating Jun 13, 2025, 10:44 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 60 minutes.

  4. investigating Jun 13, 2025, 11:55 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 60 minutes.

  5. investigating Jun 14, 2025, 01:34 AM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 120 minutes.

  6. investigating Jun 14, 2025, 03:32 AM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 120 minutes.

  7. investigating Jun 14, 2025, 05:31 AM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 120 minutes.

  8. investigating Jun 14, 2025, 07:53 AM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 120 minutes.

  9. investigating Jun 14, 2025, 09:48 AM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 120 minutes.

  10. investigating Jun 14, 2025, 12:28 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 120 minutes.

  11. investigating Jun 14, 2025, 02:45 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 120 minutes.

  12. investigating Jun 14, 2025, 05:44 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 4 hours.

  13. investigating Jun 14, 2025, 11:30 PM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 4 hours.

  14. investigating Jun 15, 2025, 04:05 AM UTC

    Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 4 hours.

  15. resolved Jun 15, 2025, 05:07 AM UTC

    Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.