- Detected by Pingoru
- Jun 11, 2026, 06:00 PM UTC
- Resolved
- Jun 11, 2026, 06:15 PM UTC
- Duration
- 14m
Affected: Mobile Services
Timeline · 3 updates
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investigating Jun 11, 2026, 06:00 PM UTC
It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
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monitoring Jun 11, 2026, 06:10 PM UTC
Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.
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resolved Jun 11, 2026, 06:15 PM UTC
And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 08:28 PM UTC
- Resolved
- May 19, 2026, 09:14 PM UTC
- Duration
- 45m
Affected: Integration Services
Timeline · 4 updates
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investigating May 19, 2026, 08:28 PM UTC
We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
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identified May 19, 2026, 08:40 PM UTC
Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.
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monitoring May 19, 2026, 08:41 PM UTC
We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
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resolved May 19, 2026, 09:14 PM UTC
Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 08:16 PM UTC
- Resolved
- May 19, 2026, 09:13 PM UTC
- Duration
- 57m
Affected: ecobee Public API
Timeline · 4 updates
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investigating May 19, 2026, 08:16 PM UTC
Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
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identified May 19, 2026, 08:39 PM UTC
Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.
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monitoring May 19, 2026, 08:42 PM UTC
The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
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resolved May 19, 2026, 09:13 PM UTC
Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 01:34 PM UTC
- Resolved
- Apr 02, 2026, 01:50 PM UTC
- Duration
- 15m
Affected: SmartCamera Online Services
Timeline · 2 updates
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monitoring Apr 02, 2026, 01:34 PM UTC
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
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resolved Apr 02, 2026, 01:50 PM UTC
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
Read the full incident report →
- Detected by Pingoru
- Feb 23, 2026, 09:40 PM UTC
- Resolved
- Feb 23, 2026, 10:07 PM UTC
- Duration
- 27m
Affected: ecobee Public API
Timeline · 3 updates
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identified Feb 23, 2026, 09:40 PM UTC
Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
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identified Feb 23, 2026, 09:42 PM UTC
Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.
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resolved Feb 23, 2026, 10:07 PM UTC
Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Read the full incident report →
- Detected by Pingoru
- Jan 19, 2026, 06:16 PM UTC
- Resolved
- Jan 19, 2026, 07:23 PM UTC
- Duration
- 1h 7m
Affected: Smart Security Online Services
Timeline · 3 updates
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investigating Jan 19, 2026, 06:16 PM UTC
We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
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monitoring Jan 19, 2026, 06:38 PM UTC
Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
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resolved Jan 19, 2026, 07:23 PM UTC
Case closed! The incident we were experiencing with Professional Monitoring has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 10, 2026, 02:35 AM UTC
- Resolved
- Jan 10, 2026, 06:33 AM UTC
- Duration
- 3h 58m
Affected: Integration Services
Timeline · 2 updates
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investigating Jan 10, 2026, 02:35 AM UTC
We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
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resolved Jan 10, 2026, 06:33 AM UTC
The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Read the full incident report →
Critical November 18, 2025 - Detected by Pingoru
- Nov 18, 2025, 01:34 PM UTC
- Resolved
- Nov 18, 2025, 06:45 PM UTC
- Duration
- 5h 11m
Affected: Mobile Services
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 10:04 AM UTC
- Resolved
- Oct 20, 2025, 01:42 PM UTC
- Duration
- 3h 38m
Affected: Thermostat Online Servicesecobee Public API
Timeline · 4 updates
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investigating Oct 20, 2025, 10:04 AM UTC
We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
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identified Oct 20, 2025, 10:06 AM UTC
We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.
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monitoring Oct 20, 2025, 10:52 AM UTC
The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.
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resolved Oct 20, 2025, 01:42 PM UTC
Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 07:48 AM UTC
- Resolved
- Oct 20, 2025, 02:48 PM UTC
- Duration
- 7h
Affected: Alexa Voice Services
Timeline · 3 updates
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identified Oct 20, 2025, 07:48 AM UTC
We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.
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monitoring Oct 20, 2025, 10:07 AM UTC
A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.
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resolved Oct 20, 2025, 02:48 PM UTC
Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 06, 2025, 03:04 AM UTC
- Resolved
- Aug 06, 2025, 04:50 AM UTC
- Duration
- 1h 46m
Affected: Thermostat Online ServicesSmartCamera Online Servicesecobee Public APIMobile ServicesSubscriptionsIntegration Services
Timeline · 6 updates
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2025, 09:49 PM UTC
- Resolved
- Jun 27, 2025, 03:08 PM UTC
- Duration
- 1d 17h
Affected: ecobee Public API
Timeline · 3 updates
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investigating Jun 25, 2025, 09:49 PM UTC
Investigating – Some people may be having trouble create new connections to 3rd party integreations. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
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identified Jun 25, 2025, 11:32 PM UTC
Good news! We’ve figured out the root cause of the issue and are working towards a solution. We’ll let you know as soon as things are back to normal.
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resolved Jun 27, 2025, 03:08 PM UTC
Our customer support team is capable of helping any users that continue to see issues.
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2025, 05:26 PM UTC
- Resolved
- Jun 18, 2025, 07:44 PM UTC
- Duration
- 2h 18m
Affected: SmartBuildings
Timeline · 3 updates
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investigating Jun 18, 2025, 05:26 PM UTC
It looks like ecobee Smart Buildings is experiencing a service interruption. The good news is ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment. Rest assured, the ecobee app, web portal and third-party apps will be up and running as soon as possible. We appreciate your patience and apologize for any inconvenience this has caused. Stay tuned for updates.
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monitoring Jun 18, 2025, 07:08 PM UTC
Good news, we’ve fixed the issue and are keeping an eye on the results.
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resolved Jun 18, 2025, 07:44 PM UTC
We’re happy to share that the problem we were experiencing with ecobee Smart Buildings has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2025, 04:54 AM UTC
- Resolved
- Mar 09, 2025, 07:08 AM UTC
- Duration
- 2h 14m
Affected: Mobile Services
Timeline · 2 updates
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identified Mar 09, 2025, 04:54 AM UTC
It looks like some people are experiencing an interruption to the ecobee eco+ service. This means that eco+ functionality might be impaired or temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
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resolved Mar 09, 2025, 07:08 AM UTC
And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
Read the full incident report →
Critical October 21, 2024 - Detected by Pingoru
- Oct 21, 2024, 09:06 PM UTC
- Resolved
- Oct 21, 2024, 09:44 PM UTC
- Duration
- 37m
Affected: SmartBuildings
Timeline · 3 updates
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investigating Oct 21, 2024, 09:06 PM UTC
It looks like we are experiencing an outage of our SmartBuildings API. We appreciate your patience as we’re actively working to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll provide additional updates soon.
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monitoring Oct 21, 2024, 09:37 PM UTC
A fix has been implemented and the service is recovering. We will continue to monitor to make sure everything is coming back online correctly. Thank you for your patience.
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resolved Oct 21, 2024, 09:44 PM UTC
Everything is looking operational now. Thank you again for your patience!
Read the full incident report →
- Detected by Pingoru
- Aug 14, 2024, 07:48 PM UTC
- Resolved
- Aug 14, 2024, 09:15 PM UTC
- Duration
- 1h 27m
Timeline · 5 updates
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identified Aug 14, 2024, 07:48 PM UTC
We are currently experiencing an interruption to ECP services related to Grid Resiliency Events. Customers may face an error when attempting to create Grid Resiliency events. The root cause has been identified and is being fixed. Note however Demand Response issuing and cancellation is operating as expected and it is only Grid Resiliency Events which are impacted. ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events during this time. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
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identified Aug 14, 2024, 08:31 PM UTC
We are continuing to work on a fix for this issue.
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identified Aug 14, 2024, 08:52 PM UTC
The fix has been tested and deployed to production. We are now monitoring the fix to ensure everything has been resolved.
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monitoring Aug 14, 2024, 08:53 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 14, 2024, 09:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2024, 12:13 AM UTC
- Resolved
- Jul 31, 2024, 03:12 AM UTC
- Duration
- 2h 59m
Affected: Switch+ Online Services
Timeline · 3 updates
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investigating Jul 31, 2024, 12:13 AM UTC
Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-party apps are temporarily impacted. Thanks for hanging in there. We’re working hard to find the cause of this issue as soon as possible.
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monitoring Jul 31, 2024, 02:35 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 31, 2024, 03:12 AM UTC
This incident has been resolved.
Read the full incident report →
