ecobee Outage History

Started Sep 15, 2026, 09:49 AM UTC· resolved Sep 15, 2026, 10:29 AM UTC

1. investigating Sep 15, 2026, 09:49 AM UTC

   We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Users are currently unable to get events or notifications for events for SmartCamera. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. identified Sep 15, 2026, 10:17 AM UTC

   We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!

3. monitoring Sep 15, 2026, 10:22 AM UTC

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. resolved Sep 15, 2026, 10:29 AM UTC

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Read the full incident report →

Started Jun 11, 2026, 06:00 PM UTC· resolved Jun 11, 2026, 06:15 PM UTC

1. investigating Jun 11, 2026, 06:00 PM UTC

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. monitoring Jun 11, 2026, 06:10 PM UTC

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. resolved Jun 11, 2026, 06:15 PM UTC

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

Read the full incident report →

Started May 19, 2026, 08:28 PM UTC· resolved May 19, 2026, 09:14 PM UTC

1. investigating May 19, 2026, 08:28 PM UTC

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. identified May 19, 2026, 08:40 PM UTC

   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. monitoring May 19, 2026, 08:41 PM UTC

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. resolved May 19, 2026, 09:14 PM UTC

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Read the full incident report →

Started May 19, 2026, 08:16 PM UTC· resolved May 19, 2026, 09:13 PM UTC

1. investigating May 19, 2026, 08:16 PM UTC

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. identified May 19, 2026, 08:39 PM UTC

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. monitoring May 19, 2026, 08:42 PM UTC

   The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

4. resolved May 19, 2026, 09:13 PM UTC

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

Read the full incident report →

Started Feb 23, 2026, 09:40 PM UTC· resolved Feb 23, 2026, 10:07 PM UTC

1. identified Feb 23, 2026, 09:40 PM UTC

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. identified Feb 23, 2026, 09:42 PM UTC

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. resolved Feb 23, 2026, 10:07 PM UTC

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

Read the full incident report →

Started Jan 19, 2026, 06:16 PM UTC· resolved Jan 19, 2026, 07:23 PM UTC

1. investigating Jan 19, 2026, 06:16 PM UTC

   We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. monitoring Jan 19, 2026, 06:38 PM UTC

   Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. resolved Jan 19, 2026, 07:23 PM UTC

   Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

Read the full incident report →

Started Jan 10, 2026, 02:35 AM UTC· resolved Jan 10, 2026, 06:33 AM UTC

1. investigating Jan 10, 2026, 02:35 AM UTC

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. resolved Jan 10, 2026, 06:33 AM UTC

   The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Read the full incident report →

Started Nov 18, 2025, 01:34 PM UTC· resolved Nov 18, 2025, 06:45 PM UTC

1. identified Nov 18, 2025, 01:34 PM UTC

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

2. identified Nov 18, 2025, 01:36 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Nov 18, 2025, 01:37 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Nov 18, 2025, 02:42 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Nov 18, 2025, 02:43 PM UTC

   We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

6. identified Nov 18, 2025, 03:52 PM UTC

   We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

7. identified Nov 18, 2025, 03:53 PM UTC

   We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

8. monitoring Nov 18, 2025, 04:49 PM UTC

   A fix has been implemented and we are monitoring the results.

9. resolved Nov 18, 2025, 06:45 PM UTC

   And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

Read the full incident report →

Started Oct 20, 2025, 10:04 AM UTC· resolved Oct 20, 2025, 01:42 PM UTC

1. investigating Oct 20, 2025, 10:04 AM UTC

   We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. identified Oct 20, 2025, 10:06 AM UTC

   We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

3. monitoring Oct 20, 2025, 10:52 AM UTC

   The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

4. resolved Oct 20, 2025, 01:42 PM UTC

   Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

Read the full incident report →

Started Oct 20, 2025, 07:48 AM UTC· resolved Oct 20, 2025, 02:48 PM UTC

1. identified Oct 20, 2025, 07:48 AM UTC

   We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

2. monitoring Oct 20, 2025, 10:07 AM UTC

   A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

3. resolved Oct 20, 2025, 02:48 PM UTC

   Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

Read the full incident report →

Started Aug 06, 2025, 03:04 AM UTC· resolved Aug 06, 2025, 04:50 AM UTC

1. investigating Aug 06, 2025, 03:04 AM UTC

   We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

2. investigating Aug 06, 2025, 03:23 AM UTC

   We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

3. investigating Aug 06, 2025, 03:25 AM UTC

   We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

4. identified Aug 06, 2025, 03:52 AM UTC

   We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

5. monitoring Aug 06, 2025, 04:28 AM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Aug 06, 2025, 04:50 AM UTC

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

Read the full incident report →

Started Jun 25, 2025, 09:49 PM UTC· resolved Jun 27, 2025, 03:08 PM UTC

1. investigating Jun 25, 2025, 09:49 PM UTC

   Investigating – Some people may be having trouble create new connections to 3rd party integreations. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. identified Jun 25, 2025, 11:32 PM UTC

   Good news! We’ve figured out the root cause of the issue and are working towards a solution. We’ll let you know as soon as things are back to normal.

3. resolved Jun 27, 2025, 03:08 PM UTC

   Our customer support team is capable of helping any users that continue to see issues.

Read the full incident report →

Started Jun 18, 2025, 05:26 PM UTC· resolved Jun 18, 2025, 07:44 PM UTC

1. investigating Jun 18, 2025, 05:26 PM UTC

   It looks like ecobee Smart Buildings is experiencing a service interruption. The good news is ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment. Rest assured, the ecobee app, web portal and third-party apps will be up and running as soon as possible. We appreciate your patience and apologize for any inconvenience this has caused. Stay tuned for updates.

2. monitoring Jun 18, 2025, 07:08 PM UTC

   Good news, we’ve fixed the issue and are keeping an eye on the results.

3. resolved Jun 18, 2025, 07:44 PM UTC

   We’re happy to share that the problem we were experiencing with ecobee Smart Buildings has been resolved.

Read the full incident report →

Started Mar 09, 2025, 04:54 AM UTC· resolved Mar 09, 2025, 07:08 AM UTC

1. identified Mar 09, 2025, 04:54 AM UTC

   It looks like some people are experiencing an interruption to the ecobee eco+ service. This means that eco+ functionality might be impaired or temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. resolved Mar 09, 2025, 07:08 AM UTC

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

Read the full incident report →