ecobee experienced a critical incident on August 6, 2025 affecting Thermostat Online Services and SmartCamera Online Services and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2025, 03:04 AM UTC
We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.
- investigating Aug 06, 2025, 03:23 AM UTC
We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.
- investigating Aug 06, 2025, 03:25 AM UTC
We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.
- identified Aug 06, 2025, 03:52 AM UTC
We've received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We're happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.
- monitoring Aug 06, 2025, 04:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2025, 04:50 AM UTC
Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.