Dutchie incident

Gray screen when opening the E-commerce mobile app

Minor Resolved View vendor source →

Dutchie experienced a minor incident on October 7, 2026, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 04:56 PM UTC
Resolved
Oct 07, 2026, 06:41 PM UTC
Duration
1h 45m
Detected by Pingoru
Oct 07, 2026, 04:56 PM UTC

Update timeline

  1. investigating Oct 07, 2026, 04:56 PM UTC

    Status: Investigating We're investigating reports that customers see a gray screen after opening the mobile app. Our team is actively working to identify the cause and restore full functionality. We'll share an update as soon as we have more information.

  2. identified Oct 07, 2026, 05:36 PM UTC

    Status: Identified Our team has identified the issue and is working on pushing a fix. We will continue to add updates as we have them.

  3. resolved Oct 07, 2026, 06:41 PM UTC

    Status: Resolved This is now resolved. Mobile Ecommerce Apps should now functioning as expected.