Dutchie incident

Delivery Device Labels Unable to Print in Florida

Minor Resolved View vendor source →

Dutchie experienced a minor incident on October 14, 2026 affecting Register, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 08:28 PM UTC
Resolved
Oct 14, 2026, 10:05 PM UTC
Duration
1h 37m
Detected by Pingoru
Oct 14, 2026, 08:28 PM UTC

Affected components

Register

Update timeline

  1. investigating Oct 14, 2026, 08:28 PM UTC

    Status: Investigating Florida stores are currently facing an issue where Delivery Devices cannot have labels printed for them. We are currently investigating the cause of this issue and we will provide an update as soon as possible. Affected components Register (Degraded performance)

  2. identified Oct 14, 2026, 09:23 PM UTC

    Status: Identified We have identified the cause of this issue and are working on an update to rectify this right away. We will update once again once this has been completed. Affected components Register (Degraded performance)

  3. resolved Oct 14, 2026, 10:05 PM UTC

    Status: Resolved The issue affecting label printing for delivery devices at Florida locations has been fixed. A fix was deployed and is fully rolled out; employees will need to refresh their POS to ensure you are on the latest version. If you continue to experience issues printing labels, please contact support. Affected components Register (Operational)