Dutchie experienced a minor incident on October 9, 2026 affecting Dispensary Portal and Dutchie Plus and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 10:33 PM UTC
Status: Investigating We are experiencing an issue with our E-Commerce orders, preventing completion of online orders. We are investigating this issue at the moment and will post an update as soon as possible. Affected components Dutchie Plus (Partial outage) Consumer Menus (Partial outage) Order Terminal (Partial outage) Dispensary Portal (Partial outage)
- investigating Oct 09, 2026, 10:46 PM UTC
Status: Investigating As we continue to investigate this we have identified that Menus and Kiosks are failing to load and submit orders. We are continuing to investigate with utmost priority and will update as soon as possible. Affected components Order Terminal (Full outage) Dispensary Portal (Full outage) Dutchie Plus (Full outage) Consumer Menus (Full outage)
- monitoring Oct 09, 2026, 10:52 PM UTC
Status: Monitoring We have rectified this issue and all menus should be functional once again. We are continuing to monitor this for the time being to assure that all systems are functioning as intended. Affected components Dispensary Portal (Degraded performance) Dutchie Plus (Degraded performance) Consumer Menus (Degraded performance) Order Terminal (Degraded performance)
- resolved Oct 09, 2026, 10:58 PM UTC
Status: Resolved This issue is fully resolved and all menu activity has been restored to full functionality. Affected components Dispensary Portal (Operational) Dutchie Plus (Operational) Consumer Menus (Operational) Order Terminal (Operational)