Ongoing since 02:35 PM UTC, affecting Dutchie POS (Register) and Dutchie POS (Backoffice).
We’ve identified that this issue is related to a regional connectivity disruption between Cloudflare and Charter/Spectrum networks, affecting customers in parts of the Midwest, including Missouri, Michigan, and the Chicago area. This is affecting access to POS and Backoffice for impacted users. We are working directly with our network provider to resolve this and will continue to provide updates.
Affected components
Update timeline
- investigating Nov 09, 2026, 02:35 PM UTC
We’re investigating reports that some customers are unable to access POS and Backoffice. Our team is actively working to identify the cause and will share updates as soon as more information is available.
- investigating Nov 09, 2026, 02:52 PM UTC
We’re investigating reports that some customers are unable to access POS and Backoffice. We are aware of an upstream failure between Cloudflare & Multiple ISPs that is impacting service operating near the Midwest region.
- identified Nov 09, 2026, 03:09 PM UTC
We’ve identified that this issue is related to a regional connectivity disruption between Cloudflare and Charter/Spectrum networks, affecting customers in parts of the Midwest, including Missouri, Michigan, and the Chicago area. This is affecting access to POS and Backoffice for impacted users. We are working directly with our network provider to resolve this and will continue to provide updates.
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