Ongoing since 05:09 PM UTC, affecting Dutchie POS (Register) and Traceability & Compliance (Metrc).
We're currently seeing elevated errors when creating deliveries for Massachusetts dispensaries, related to a validation requirement from Metrc for transporter facility information. This may affect deliveries where a driver is not configured in Dutchie as a third-party operator. We're working directly with Metrc to resolve this and will share updates here. If your delivery drivers are genuine third-party operators, please confirm their configuration under Delivery settings in your Backoffice; for all other drivers, no action is needed and we do not recommend changing this setting as a workaround.
Affected components
Update timeline
- investigating Nov 05, 2026, 05:09 PM UTC
We're currently seeing elevated errors when creating deliveries for Massachusetts dispensaries, related to a validation requirement from Metrc for transporter facility information. This may affect deliveries where a driver is not configured in Dutchie as a third-party operator. We're working directly with Metrc to resolve this and will share updates here. If your delivery drivers are genuine third-party operators, please confirm their configuration under Delivery settings in your Backoffice; for all other drivers, no action is needed and we do not recommend changing this setting as a workaround.
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